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Diffusion In The Face Of Failure: The Evolution Of A Management Innovation

Scarbrough, H., Robertson, M. and Swan, J. (2015). Diffusion In The Face Of Failure: The Evolution Of A Management Innovation. British Journal of Management, 26(3), pp. 365-387. doi: 10.1111/1467-8551.12093

Abstract

Recent work has questioned the institutional model of management innovation by highlighting interactions between the field-level actors engaged in diffusing innovations and implementation of the innovation at organization level. Focusing on the adaptation of management innovations to their context, rather than their creation, we review this work and use it to analyse the global diffusion of resource planning (RP), counter posing this case with the widely studied example of total quality management. Both of these innovations experienced a high level of failure when implemented by organizations. Total quality management's diffusion was characterized by a ‘boom and bust’ cycle. RP, however, has continued to spread globally in the form of its variants: MRP, MRPII and ERP. Our analysis seeks to account for the long-run diffusion of RP through a processual model which highlights the interplay between RP's discursive framing at field level, the affordances of the innovation itself and its adaptation within organizations. This demonstrates how objectifying RP in software not only helped to spread the innovation but also allowed field-level actors to differentiate its development as a successful innovation from the many failures experienced by organizations attempting to adapt it.

Publication Type: Article
Additional Information: This is the peer reviewed version of the following article: Scarbrough, H., Robertson, M. and Swan, J. (2015), Diffusion in the Face of Failure: The Evolution of a Management Innovation. British Journal of Management, 26: 365–387, which is to be published in final form at: http://dx.doi.org/10.1111/1467-8551.12093. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Self-Archiving.
Publisher Keywords: management innovation; evolution; diffusion; institutional; ERP
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Departments: Cass Business School > Management
URI: http://openaccess.city.ac.uk/id/eprint/12224
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