Reflecting on Users’ Strategies for Resilient Interactions

Day, J. S., Buchanan, G. & Makri, S. (2015). Reflecting on Users’ Strategies for Resilient Interactions. Paper presented at the 15th IFIP TC.13 International Conference on Human-Computer Interaction, 14-18 Sep 2015, Bamberg, Germany.

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Abstract

One crucial contributor to the resilience and reliability of interactions with technical and sociotechnical systems is the resilience of users themselves. While the study of human factors has traditionally focused on the negative aspects or frailties of human performance, attention is increasingly turning to also consider the proactive and positive contributions human performance can make across a range of tasks and settings. In this position paper, we introduce the notion of Resilience Strategies, summarise some of our current work in this area and discuss examples of resilience strategies we have encountered during the course of this work. We also discuss how work into resilience strategies is situated in terms of broader work into the high-level resilience of sociotechnical systems, and interactions with technical systems.

Item Type: Conference or Workshop Item (Paper)
Subjects: Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Divisions: School of Informatics > Centre for Human Computer Interaction Design
URI: http://openaccess.city.ac.uk/id/eprint/13506

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