Towards the right assistance at the right time for using complex interfaces

Ginon, B., Stumpf, S. & Jean-Daubias, S. (2016). Towards the right assistance at the right time for using complex interfaces. In: Proceedings of the International Working Conference on Advanced Visual Interfaces. (pp. 240-243). New York, USA: ACM. ISBN 9781450341318

Text - Accepted Version
Download (359kB) | Preview


Many users struggle when they have to use complex interfaces to complete everyday computing tasks. Offering intelligent, proactive assistance is becoming commonplace yet determining the right time to provide help is still difficult. We conducted an empirical study that aimed to uncover what user factors influenced following advice. Our results describe a user's background and expectations that appear to play a role in heeding assistance. Our work is a step towards understanding how to provide the right assistance at the right time and build proactive assistance systems that are personalized for individual users.

Item Type: Book Section
Additional Information: © Stumpf, S. | ACM 2016. This is the author's version of the work. It is posted here for your personal use. Not for redistribution. The definitive Version of Record was published in {Source Publication},
Uncontrolled Keywords: User assistance; predictive model; proactive assistance; activity monitoring; trace-based systems
Subjects: Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Divisions: School of Informatics > Centre for Human Computer Interaction Design

Actions (login required)

View Item View Item


Downloads per month over past year

View more statistics