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Introduction: the role and substance of public service operations management

Radnor, Z. J. (2015). Introduction: the role and substance of public service operations management. In: Radnor, Z. J., Bateman, N., Esain, A., Kumar, M., Williams, S. J. and Upton, D. M. (Eds.), Public Service Operations Management: A Research Handbook. (pp. 1-10). London: Routledge. ISBN 9781138813694

Abstract

This introductory chapter establishes the need for a book on Public Service Operations Management and then through unpacking the structure and content of the book explore what is meant by Public Service Operations Management.

Publication Type: Book Section
Additional Information: This is an Accepted Manuscript of a book chapter published by Routledge in Public Service Operations Management: A Research Handbook on 08 Oct 2015, available online: http://www.routledge.com/9781138813694
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
H Social Sciences > HJ Public Finance
Departments: Presidents's Portfolio
URI: http://openaccess.city.ac.uk/id/eprint/20641
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