City Research Online

Co-Created Personas: Engaging and Empowering Users with Diverse Needs Within the Design Process

Neate, T., Bourazeri, K., Roper, A. ORCID: 0000-0001-6950-6294, Stumpf, S. ORCID: 0000-0001-6482-1973 and Wilson, S. ORCID: 0000-0001-6445-654X (2019). Co-Created Personas: Engaging and Empowering Users with Diverse Needs Within the Design Process. In: CHI '19 Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems. (650.). New York, USA: ACM. ISBN 978-1-4503-5970-2

Abstract

Personas are powerful tools for designing technology and envisioning its usage. They are widely used to imagine archetypal users around whom to orient design work. We have been exploring co-created personas as a technique to use in co-design with users who have diverse needs. Our vision was that this would broaden the demographic and liberate co-designers of their personal relationship with a health condition. This paper reports three studies where we investigated using co-created personas with people who had Parkinson’s disease, dementia or aphasia. Observational data of co-design sessions were collected and analysed. Findings revealed that the co-created personas encouraged users with diverse needs to engage with co-designing. Importantly, they also aforded additional benefts including empowering users within a more accessible design process. Refecting on the outcomes from the diferent user groups, we conclude with a discussion of the potential for co-created personas to be applied more broadly.

Publication Type: Conference or Workshop Item (Paper)
Additional Information: © Neate, T., Bourazeri, K., Roper, A. , Stumpf, S. and Wilson, S. | ACM 2019. This is the author's version of the work. It is posted here for your personal use. Not for redistribution. The definitive Version of Record was published in Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems, https://doi.org/10.1145/3290605.3300880
Publisher Keywords: Co-created personas, co-design, aphasia, dementia, Parkinson’s disease, vulnerable users, healthcare, design
Subjects: P Language and Literature > P Philology. Linguistics
Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Departments: School of Health Sciences > Language & Communication Science
School of Mathematics, Computer Science & Engineering > Computer Science > Human Computer Interaction Design
URI: http://openaccess.city.ac.uk/id/eprint/21271
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