Quality Control: Perceived Effects of User-Generated Content on Newsroom Norms, Values and Routines

Singer, J. (2010). Quality Control: Perceived Effects of User-Generated Content on Newsroom Norms, Values and Routines. Journalism Practice, 4(2), pp. 127-142. doi: 10.1080/17512780903391979

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Abstract

This study of local British newspaper journalists focuses on three aspects of entrenched newsroom culture -- news values and norms, work routines and outputs, and occupational roles – to explore the boundaries that journalists see as distinguishing them from outside contributors. Findings suggest they view UGC from a traditional professional perspective and weigh its benefits in terms of its contribution to the journalism they produce. While most are open to its inclusion on newspaper websites, particularly as a traffic builder and supplemental source of hyperlocal information, they believe UGC can undermine journalistic norms and values unless carefully monitored – a gatekeeping task they fear cannot fit within newsroom routines threatened by resource constraints of increasing severity.

Item Type: Article
Additional Information: This is an Accepted Manuscript of an article published in Journal Practice on 02/12/2009, available online: http://www.tandfonline.com/10.1080/17512780903391979
Uncontrolled Keywords: internet, newspapers, news values, news work, norms, user-generated content
Subjects: P Language and Literature > PN Literature (General)
Divisions: School of Arts > Department of Journalism
URI: http://openaccess.city.ac.uk/id/eprint/3450

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