Understanding SLA elements in cloud computing

Comuzzi, M., Jacobs, G. & Grefen, P. (2013). Understanding SLA elements in cloud computing. IFIP Advances in Information and Communication Technology, 408, pp. 385-392.

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Abstract

Cloud computing security, interoperability, and vendor lock-in are likely to act as inhibitors of the widespread adoption of cloud computing in organizations. This calls for relational and contractual mechanisms to articulate the desired outcomes of service provisioning and acceptable behavior of service recipients and providers. In this paper we conducted a qualitative study interviewing industry experts to understand the extent to which SLA specifications in traditional IT services outsourcing can be applied in cloud computing, identifying elements becoming redundant or not applicable, and new elements capturing the specificity of the business relationships in cloud computing.

Item Type: Article
Uncontrolled Keywords: cloud computing, SLA, IT outsourcing, contract
Subjects: Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Divisions: School of Informatics
URI: http://openaccess.city.ac.uk/id/eprint/4347

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