Variations and Commonalities in Processes of Collaboration: The Need for Multi-Site Workplace Studies

Randell, R., Wilson, S. & Woodward, P. (2010). Variations and Commonalities in Processes of Collaboration: The Need for Multi-Site Workplace Studies. COMPUTER SUPPORTED COOPERATIVE WORK-THE JOURNAL OF COLLABORATIVE COMPUTING, 20(1-2), pp. 37-59. doi: 10.1007/s10606-010-9127-6

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Abstract

Workplace studies have made a major contribution to the field of CSCW, drawing attention to subtle practices that enable effective collaboration. However, workplace studies typically focus on a single setting, making it difficult to assess the generalisability of the findings. Through a multi-site workplace study, we explore a specific collaborative process, that of the handover which occurs when a patient is transferred from one hospital or ward to another. The study demonstrates that the term ‘handover’ captures a variety of collaborative practices that vary in both their form and content, reflecting aspects of the setting in which they occur. Multi-site workplace studies are shown to be essential for CSCW, not only generating findings that have relevance beyond a single setting but also focusing attention on aspects of work practice that may otherwise go unnoticed.

Item Type: Article
Additional Information: The final publication is available at Springer via http://dx.doi.org/10.1007/s10606-010-9127-6
Uncontrolled Keywords: workplace studies; ethnography; healthcare; handover
Subjects: Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Divisions: School of Informatics > Centre for Human Computer Interaction Design
URI: http://openaccess.city.ac.uk/id/eprint/4354

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