Mediating Identity: A Study of Media Influence on Organizational Identity Construction in a Celebrity Firm

Kjærgaard, A., Morsing, M. & Ravasi, D. (2011). Mediating Identity: A Study of Media Influence on Organizational Identity Construction in a Celebrity Firm. Journal of Management Studies, 48(3), pp. 514-543. doi: 10.1111/j.1467-6486.2010.00954.x

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Abstract

This paper reports a longitudinal field study on the effects of positive media coverage on the reconstruction of organizational identity. The study highlights how intense positive coverage – to the point of turning an organization into a ‘celebrity’– influences both the way members understand their organization (sensemaking effect) and the gratification they derive from its positive representation (self-enhancement effect). Our findings suggest that positive media representations foster members' alignment around an emergent new understanding of what their organization is. Over time, however, celebrity may ‘captivate’ members' organizational identity beliefs and understandings, and impede further identity work as media persist in the replication of representations that differ from members' experienced reality, but are too appealing to them to be publicly contradicted.

Item Type: Article
Additional Information: This is the accepted version of the following article: Kjærgaard, A., Morsing, M. and Ravasi, D. (2011), Mediating Identity: A Study of Media Influence on Organizational Identity Construction in a Celebrity Firm. Journal of Management Studies, 48: 514–543, which has been published in final form at http://dx.doi.org/ 10.1111/j.1467-6486.2010.00954.x
Uncontrolled Keywords: organizational identity, celebrity, media reputation, sensemaking, sensegiving, selfenhancement, strategic change
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Cass Business School > Faculty of Management
URI: http://openaccess.city.ac.uk/id/eprint/4608

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