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An integrative approach to improving patient care pathways

Williams, S. and Radnor, Z. (2018). An integrative approach to improving patient care pathways. International Journal of Health Care Quality Assurance, doi: 10.1108/IJHCQA-07-2017-0132

Abstract

Purpose
Globally, healthcare managers continue to struggle with increasing demands for their services being delivered with limited or shrinking resources. It is therefore, clear that systems, processes and practices need to change to meet these challenges. We assess how integrating two improvement technologies, Lean and Integrated Care Pathways (ICPs) might help.

Design/methodology/approach
Lean and ICP in healthcare provide a platform to develop conceptual frameworks for integrating two approaches.

Findings
A conceptual integrated framework is provided to assist care pathway designers and implementers to consider the synergistic benefits of combining approaches to improvement.

Research limitations/implications
We provide a conceptual framework that requires empirically testing.

Practical implications
This research provides a conceptual framework to aid practitioners to improve healthcare design and delivery.

Originality/value
For the first time, we bring together two approaches to improving patient care pathway design and considers how these are linked in relation to improving healthcare delivery.

Publication Type: Article
Additional Information: © Emerald Publishing Limited 2018
Publisher Keywords: Dynamic, Customer experience, Practice-based approach, Customer role, Holistic
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
R Medicine
R Medicine > RA Public aspects of medicine
Departments: Presidents's Portfolio
URI: http://openaccess.city.ac.uk/id/eprint/20636
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