Items where Author is "Gremler, D. D."
Up a level
Group by: Type | No Grouping
Number of items: 2.
Article
Rafaelli, A., Altman, D., Gremler, D. D. , Grewal, D., Iyer, B., Parasuraman, A. & de Ruyter, K. (2017). Invited Commentaries on the Future of Frontline Research. Journal of Service Research, 20(1), pp. 91-99. doi: 10.1177/1094670516679275
Paul, M., Hennig-Thurau, T., Gremler, D. D. , Gwinner, K. P. & Wiertz, C. (2009). Toward a theory of repeat purchase drivers for consumer services. Journal of the Academy of Marketing Science, 37(2), pp. 215-237. doi: 10.1007/s11747-008-0118-9