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Items where City Author is "De-Ruyter, Ko"

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Number of items: 47.

Article

de Ruyter, K., Keeling, D. I. and Viet Ngo, L. (2018). When nothing is what it seems. A Digital Marketing Research Agenda. Australasian Marketing Journal, doi: 10.1016/j.ausmj.2018.07.003

Benos, T., Kalogeros, N., de Ruyter, K. and Wetzels, M. (2018). Diagnosing member-customer ostracism in co-operatives and counterpoising its relationship-poisoning effects. European Journal of Marketing, doi: 10.1108/EJM-11-2016-0634

Hilken, T., Heller, J., Chylinski, M., Keeling, D. I., Mahr, D. and de Ruyter, K. (2018). Making omnichannel an augmented reality: the current and future state of the art. Journal of Research in Interactive Marketing, doi: 10.1108/JRIM-01-2018-0023

Motyka, S., Grewal, D., Agguire, E., Mahr, D., de Ruyter, K. and Wetzels, M. (2018). The emotional review–reward effect: how do reviews increase impulsivity?. Journal of the Academy of Marketing Science, doi: 10.1007/s11747-018-0585-6

Villarroel Ordenes, F., Grewal, D., Ludwig, S., de Ruyter, K., Mahr, D. and Wetzels, M. (2018). Cutting through Content Clutter: How Speech and Image Acts Drive Consumer Sharing of Social Media Brand Messages. Journal of Consumer Research, doi: 10.1093/jcr/ucy032

Agguirre, L., Mahr, D., de Ruyter, K., Pelser, J., Grewal, D. and Wetzels, M. (2018). The effect of review writing on learning engagement in channel partner relationship management. Journal of Marketing, doi: 10.1509/jm.15.0121

Storey, C., Kocabasoglu-Hillmer, C., Roden, S. and de Ruyter, K. (2018). Governing Embedded Partner Networks: Certification and Partner Communities in the IT Sector. International Journal of Operations and Production Management, doi: 10.1108/IJOPM-12-2016-0708

Yu, T., de Ruyter, K., Patterson, P. and Chen, C-F (2018). The Formation of a Cross-Selling Initiative Climate and its Interplay with Service Climate. European Journal of Marketing, 52(7/8), pp. 1457-1484. doi: 10.1108/EJM-08-2016-0487

Piyathasanan, B., Mathies, C., Patterson, P. and de Ruyter, K. (2017). Continued Value Creation in Crowdsourcing from Creative Process Engagement. Journal of Services Marketing, doi: 10.1108/JSM-02-2017-0044

Keeling, D. I., Laing, A. and de Ruyter, K. (2017). Evolving Roles and Structures of Triadic Engagement in Healthcare. Journal of Service Management, 29(3), pp. 352-377. doi: 10.1108/JOSM-09-2016-0249

Mo, C., Yu, T., de Ruyter, K. and Chen, C. (2017). Unfolding the impacts of transaction-specific investments: Moderation by out-of-thechannel-loop perceptions and achievement orientations. Industrial Marketing Management, doi: 10.1016/j.indmarman.2017.10.002

Mathmann, F., Higgins, T., Chylinski, M. and de Ruyter, K. (2017). When Size Matters: Sensitivity to Missed Opportunity Size Increases with Stronger Assessment. Personality and Social Psychology Bulletin, doi: 10.1177/0146167217717244

Hilken, T., de Ruyter, K., Chylinski, M., Mahr, D. and Keeling, D. I. (2017). Augmenting the Eye of the Beholder: Exploring the Strategic Potential of Augmented Reality to Enhance Online Service Experiences. Journal of the Academy of Marketing Science, doi: 10.1007/s11747-017-0541-x

Mathmann, F., Chylinski, M., de Ruyter, K. and Higgins, T. (2017). When Plentiful Platforms Pay Off: Assessment Orientation Moderates the Effect of Assortment Size on Choice Engagement and Product Valuation. Journal of Retailing, doi: 10.1016/j.jretai.2017.02.001

Ordenes, F. V., Ludwig, S., de Ruyter, K., Grewal, D. and Wetzels, M. (2017). Unveiling What is Written in The Stars: Analyzing Explicit, Implicit, and Discourse Patterns of Sentiment in Social Media. Journal of Consumer Research, doi: 10.1093/jcr/ucw070

Farace, S., van Laer, T., de Ruyter, K. and Wetzels, M. (2017). Assessing the effect of narrative transportation, portrayed action, and photographic style on the likelihood to comment on posted selfies. European Journal of Marketing, 51(11/12), pp. 1961-1979. doi: 10.1108/EJM-03-2016-0158

Mathmann, F., Chylinski, M., Higgins, T. and de Ruyter, K. (2017). Every Step Counts: When Physical Movement Affects Perceived Value. Journal of Retailing and Consumer Services, 39, pp. 279-285. doi: 10.1016/j.jretconser.2017.08.007

Marinova, D., de Ruyter, K., Huang, M., Meuter, M. and Challagalla, G. (2017). Getting Smart: Learning From Technology-Empowered Frontline Interactions. Journal of Service Research, 20(1), pp. 29-42. doi: 10.1177/1094670516679273

Rafaelli, A., Altman, D., Gremler, D. D., Grewal, D., Iyer, B., Parasuraman, A. and de Ruyter, K. (2017). Invited Commentaries on the Future of Frontline Research. Journal of Service Research, 20(1), pp. 91-99. doi: 10.1177/1094670516679275

Villaroel Ordenes, F., Ludwig, S., Grewal, D., de Ruyter, K. and Wetzels, M. (2016). Analyzing Online Reviews Through the Lens of Speech Act Theory: Implications for Consumer Sentiment Analysis. Journal of Consumer Research,

Ludwig, S., van Laer, T., de Ruyter, K. and Friedman, M. (2016). Untangling a web of lies: Exploring automated detection of deception in computer-mediated communication. Journal of Management Information Systems, 33(2), pp. 511-541. doi: 10.1080/07421222.2016.1205927

Hensen, N., Keeling, D. I., de Ruyter, K., Wetzels, M. and de Jong, A. (2016). Making SENS: exploring the antecedents and impact of store environmental stewardship climate. Journal of the Academy of Marketing Science, 44(4), pp. 497-515. doi: 10.1007/s11747-015-0446-5

Cleeren, K., Lamey, L., Meyer, J-H. and de Ruyter, K. (2016). How Business Cycles Affect the Healthcare Sector: A Cross-country Investigation. Health Economics, 25(7), pp. 787-800. doi: 10.1002/hec.3187

Hofacker, C. F., de Ruyter, K., Lurie, N. H., Manchanda, P. and Donaldson, J. (2016). Gamification and Mobile Marketing Effectiveness. Journal of Interactive Marketing, 34, pp. 25-36. doi: 10.1016/j.intmar.2016.03.001

Hensen, N., Keeling, D. I., de Ruyter, K. and Wetzels, M. (2016). Me, Myself, and Future Generations: The Role of Affinity and Effectiveness in the Creation of Consumer Environmental Stewardship (CENS). Psychology and Marketing, 33(5), pp. 389-406. doi: 10.1002/mar.20882

Ludwig, S. and de Ruyter, K. (2016). Decoding social media speak: developing a speech act theory research agenda. Journal of Consumer Marketing, 33(2), pp. 124-134. doi: 10.1108/JCM-04-2015-1405

Kiratli, N., Rozemeijer, F., Hilken, T., de Ruyter, K. and de Jong, A. (2016). Climate setting in sourcing teams: Developing a measurement scale for team creativity climate. Journal of Purchasing and Supply Management, 22(3), pp. 196-204. doi: 10.1016/j.pursup.2016.04.006

Pelser, J., de Ruyter, K., Wetzels, M., Grewal, D., Cox, D. and van Beuningen, J. (2015). B2B Channel Partner Programs: Disentangling Indebtedness from Gratitude. Journal of Retailing, 91(4), pp. 660-678. doi: 10.1016/j.jretai.2015.05.006

Aguirre, E., Mahr, D., Grewal, D., de Ruyter, K. and Wetzels, M. (2015). Unraveling the personalization paradox: The effect of information collection and trust-building strategies on online advertisement effectiveness. Journal of Retailing, 91(1), pp. 34-49. doi: 10.1016/j.jretai.2014.09.005

Piyathasanan, B., Mathies, C., Wetzels, M., Patterson, P. and de Ruyter, K. (2015). A Hierarchical Model of Virtual Experience and Its Influences on the Perceived Value and Loyalty of Customers. International Journal of Electronic Commerce, 19(2), pp. 126-158. doi: 10.1080/10864415.2015.979484

Ludwig, S., de Ruyter, K., Mahr, D., Wetzels, M., Brüggen, E. and De Ruyck, T. (2014). Take their word for it: The symbolic role of linguistic style matches in user communities. MIS Quarterly: Management Information Systems, 38(4), pp. 1201-1217.

Blazevic, V., Wiertz, C., Cotte, J., de Ruyter, K. and Keeling, D. I. (2014). GOSIP in Cyberspace: Conceptualization and Scale Development for General Online Social Interaction Propensity. Journal of Interactive Marketing, 28(2), pp. 87-100. doi: 10.1016/j.intmar.2013.09.003

van Laer, T., de Ruyter, K., Visconti, L. M. and Wetzels, M. (2014). The Extended Transportation-Imagery Model: A Meta-Analysis of the Antecedents and Consequences of Consumers’ Narrative Transportation. Journal of Consumer Research, 40(5), pp. 797-817. doi: 10.1086/673383

Blonska, A., Storey, C., Rozemeijer, F., Wetzels, M. and de Ruyter, K. (2013). Decomposing the effect of supplier development on relationship benefits: The role of relational capital. Industrial Marketing Management, 42(8), pp. 1295-1306. doi: 10.1016/j.indmarman.2013.06.007

van Laer, T., de Ruyter, K. and Cox, D. (2013). A Walk in Customers' Shoes: How Attentional Bias Modification Affects Ownership of Integrity-violating Social Media Posts. Journal of Interactive Marketing, 27(1), pp. 14-27. doi: 10.1016/j.intmar.2012.09.002

Ludwig, S., de Ruyter, K., Friedman, M., Brüggen, E., Wetzels, M. and Pfann, G. (2013). More than words: The influence of affective content and linguistic style matches in online reviews on conversion rates. Journal of Marketing, 77(1), pp. 87-103. doi: 10.1509/jm.11.0560

van Laer, T., de Ruyter, K. and Wetzels, M. (2012). Effects of narrative transportation on persuasion: A meta-analysis. NA - Advances in Consumer Research, 40, pp. 579-581.

Schepers, J., Falk, T., de Ruyter, K., de Jong, A. and Hammerschmidt, M. (2012). Principles and principals: Do customer stewardship and agency control compete or complement when shaping frontline employee behavior?. Journal of Marketing, 76(6), pp. 1-20. doi: 10.1509/jm.11.0112

Jasmand, C., Blazevic, V. and de Ruyter, K. (2012). Generating sales while providing service: A study of customer service representatives' ambidextrous behavior. Journal of Marketing, 76(1), pp. 20-37. doi: 10.1509/jm.10.0448

Köhler, C. F., Rohm, A. J., de Ruyter, K. and Wetzels, M. (2011). Return on interactivity: The impact of online agents on newcomer adjustment. Journal of Marketing, 75(2), pp. 93-108. doi: 10.1509/jmkg.75.2.93

van Laer, T. and de Ruyter, K. (2010). In stories we trust: How narrative apologies provide cover for competitive vulnerability after integrity-violating blog posts. International Journal of Research in Marketing, 27(2), pp. 164-174. doi: 10.1016/j.ijresmar.2009.12.010

Mathwick, C., Wiertz, C. and de Ruyter, K. (2008). Social Capital Production in a Virtual P3 Community. Journal of Consumer Research: An Interdisciplinary Quarterly, 34(6), pp. 832-849. doi: 10.1086/523291

Wiertz, C. and de Ruyter, K. (2007). Beyond the call of duty: Why customers contribute to firm-hosted commercial online communities. Organization Studies, 28(3), pp. 347-376. doi: 10.1177/0170840607076003

Book Section

de Ruyter, K. and van Laer, T. (2014). It's the social, stupid! Leveraging the 4C markers of social in online service delivery. In: Rust, R. T. and Huang, M. H. (Eds.), Handbook of Service Marketing Research. (pp. 413-436). Cheltenham, UK: Edward Elgar Publishing. ISBN 9780857938855

van Laer, T. and de Ruyter, K. (2012). In de schoenen van de klant: over de maakbaarheid van verantwoordelijke medewerkers. In: Bronner, AE, Dekker, P, de Leeuw, E, Paas, LJ, de Ruyter, K, Smidts, A and Wieringa, JE (Eds.), Ontwikkelingen in het marktonderzoek: 37e Jaarboek MarktOnderzoekAssociatie. (pp. 9-26). SpaarenHout Haarlem. ISBN 97890 8683-0398

van Laer, T. and de Ruyter, K. (2011). Een betrouwbaar verhaal: hoe te reageren op negatieve blogs van klanten. In: Bronner, A.E., Dekker, P., de Leeuw, E., Paas, L.J., de Ruyter, K., Smidts, A. and Wieringa, J.E. (Eds.), Ontwikkelingen in het marktonderzoek 2011 Jaarboek. (pp. 43-61). UNSPECIFIED.

Conference or Workshop Item

Kiratli, N., de Ruyter, K. and van Laer, T. (2014). A Little Help from My Friends: Assessing the Adjustment of Small and Medium-Sized Enterprises to Corporate Social Responsibility. Paper presented at the Australian & New Zealand Marketing Academy Conference, 01-03 Dec 2014, Melbourne, Australia.

This list was generated on Mon Oct 22 04:38:46 2018 UTC.