Items where City Author is "De-Ruyter, Ko"

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Number of items: 36.

Article

Mathies, C., Patterson, P., Piyathasanan, B. & de Ruyter, K. (2017). Continued Value Creation in Crowdsourcing from Creative Process Engagement. Journal of Services Marketing,

Mathmann, F., Chylinski, M., Higgins, T. & de Ruyter, K. (2017). Every Step Counts: When Physical Movement Affects Perceived Value. Journal of Retailing and Consumer Services,

Mathmann, F., Higgins, T., Chylinski, M. & de Ruyter, K. (2017). When Size Matters: Sensitivity to Missed Opportunity Size Increases with Stronger Assessment. Personality and Social Psychology Bulletin, doi: 10.1177/0146167217717244

Farace, S., van Laer, T., de Ruyter, K. & Wetzels, M. (2017). Assessing the effect of narrative transportation, portrayed action, and photographic style on the likelihood to comment on posted selfies. European Journal of Marketing, doi: 10.1108/EJM-03-2016-0158

Hilken, T., de Ruyter, K., Chylinski, M., Mahr, D. & Keeling, D. (2017). Augmenting the Eye of the Beholder: Exploring the Strategic Potential of Augmented Reality to Enhance Online Service Experiences. Journal of the Academy of Marketing Science, doi: 10.1007/s11747-017-0541-x

Mathmann, F., Chylinski, M., de Ruyter, K. & Higgins, T. (2017). When Plentiful Platforms Pay Off: Assessment Orientation Moderates the Effect of Assortment Size on Choice Engagement and Product Valuation. Journal of Retailing, doi: 10.1016/j.jretai.2017.02.001

Ordenes, F. V., Ludwig, S., de Ruyter, K., Grewal, D. & Wetzels, M. (2017). Unveiling What is Written in The Stars: Analyzing Explicit, Implicit, and Discourse Patterns of Sentiment in Social Media. Journal of Consumer Research, doi: 10.1093/jcr/ucw070

Marinova, D., de Ruyter, K., Huang, M., Meuter, M. & Challagalla, G. (2017). Getting Smart: Learning From Technology-Empowered Frontline Interactions. Journal of Service Research, 20(1), pp. 29-42. doi: 10.1177/1094670516679273

Rafaelli, A., Altman, D., Gremler, D. D., Grewal, D., Iyer, B., Parasuraman, A. & de Ruyter, K. (2017). Invited Commentaries on the Future of Frontline Research. Journal of Service Research, 20(1), pp. 91-99. doi: 10.1177/1094670516679275

Villaroel Ordenes, F., Ludwig, S., Grewal, D., de Ruyter, K. & Wetzels, M. (2016). Analyzing Online Reviews Through the Lens of Speech Act Theory: Implications for Consumer Sentiment Analysis. Journal of Consumer Research,

Ludwig, S., van Laer, T., de Ruyter, K. & Friedman, M. (2016). Untangling a web of lies: Exploring automated detection of deception in computer-mediated communication. Journal of Management Information Systems, 33(2), pp. 511-541. doi: 10.1080/07421222.2016.1205927

Hensen, N., Keeling, D. I., de Ruyter, K., Wetzels, M. & de Jong, A. (2016). Making SENS: exploring the antecedents and impact of store environmental stewardship climate. Journal of the Academy of Marketing Science, 44(4), pp. 497-515. doi: 10.1007/s11747-015-0446-5

Cleeren, K., Lamey, L., Meyer, J-H. & de Ruyter, K. (2016). How Business Cycles Affect the Healthcare Sector: A Cross-country Investigation. Health Economics, 25(7), pp. 787-800. doi: 10.1002/hec.3187

Hofacker, C. F., de Ruyter, K., Lurie, N. H., Manchanda, P. & Donaldson, J. (2016). Gamification and Mobile Marketing Effectiveness. Journal of Interactive Marketing, 34, pp. 25-36. doi: 10.1016/j.intmar.2016.03.001

Hensen, N., Keeling, D. I., de Ruyter, K. & Wetzels, M. (2016). Me, Myself, and Future Generations: The Role of Affinity and Effectiveness in the Creation of Consumer Environmental Stewardship (CENS). Psychology and Marketing, 33(5), pp. 389-406. doi: 10.1002/mar.20882

Ludwig, S. & de Ruyter, K. (2016). Decoding social media speak: developing a speech act theory research agenda. Journal of Consumer Marketing, 33(2), pp. 124-134. doi: 10.1108/JCM-04-2015-1405

Kiratli, N., Rozemeijer, F., Hilken, T., de Ruyter, K. & de Jong, A. (2016). Climate setting in sourcing teams: Developing a measurement scale for team creativity climate. Journal of Purchasing and Supply Management, 22(3), pp. 196-204. doi: 10.1016/j.pursup.2016.04.006

Pelser, J., de Ruyter, K., Wetzels, M., Grewal, D., Cox, D. & van Beuningen, J. (2015). B2B Channel Partner Programs: Disentangling Indebtedness from Gratitude. Journal of Retailing, 91(4), pp. 660-678. doi: 10.1016/j.jretai.2015.05.006

Aguirre, E., Mahr, D., Grewal, D., de Ruyter, K. & Wetzels, M. (2015). Unraveling the personalization paradox: The effect of information collection and trust-building strategies on online advertisement effectiveness. Journal of Retailing, 91(1), pp. 34-49. doi: 10.1016/j.jretai.2014.09.005

Piyathasanan, B., Mathies, C., Wetzels, M., Patterson, P. & de Ruyter, K. (2015). A Hierarchical Model of Virtual Experience and Its Influences on the Perceived Value and Loyalty of Customers. International Journal of Electronic Commerce, 19(2), pp. 126-158. doi: 10.1080/10864415.2015.979484

Ludwig, S., de Ruyter, K., Mahr, D., Wetzels, M., Brüggen, E. & De Ruyck, T. (2014). Take their word for it: The symbolic role of linguistic style matches in user communities. MIS Quarterly: Management Information Systems, 38(4), pp. 1201-1217.

Blazevic, V., Wiertz, C., Cotte, J., de Ruyter, K. & Keeling, D. I. (2014). GOSIP in Cyberspace: Conceptualization and Scale Development for General Online Social Interaction Propensity. Journal of Interactive Marketing, 28(2), pp. 87-100. doi: 10.1016/j.intmar.2013.09.003

van Laer, T., de Ruyter, K., Visconti, L. M. & Wetzels, M. (2014). The Extended Transportation-Imagery Model: A Meta-Analysis of the Antecedents and Consequences of Consumers’ Narrative Transportation. Journal of Consumer Research, 40(5), pp. 797-817. doi: 10.1086/673383

Blonska, A., Storey, C., Rozemeijer, F., Wetzels, M. & de Ruyter, K. (2013). Decomposing the effect of supplier development on relationship benefits: The role of relational capital. Industrial Marketing Management, 42(8), pp. 1295-1306. doi: 10.1016/j.indmarman.2013.06.007

van Laer, T., de Ruyter, K. & Cox, D. (2013). A Walk in Customers' Shoes: How Attentional Bias Modification Affects Ownership of Integrity-violating Social Media Posts. Journal of Interactive Marketing, 27(1), pp. 14-27. doi: 10.1016/j.intmar.2012.09.002

Ludwig, S., de Ruyter, K., Friedman, M., Brüggen, E., Wetzels, M. & Pfann, G. (2013). More than words: The influence of affective content and linguistic style matches in online reviews on conversion rates. Journal of Marketing, 77(1), pp. 87-103. doi: 10.1509/jm.11.0560

van Laer, T., de Ruyter, K. & Wetzels, M. (2012). Effects of narrative transportation on persuasion: A meta-analysis. NA - Advances in Consumer Research, 40, pp. 579-581.

Schepers, J., Falk, T., de Ruyter, K., de Jong, A. & Hammerschmidt, M. (2012). Principles and principals: Do customer stewardship and agency control compete or complement when shaping frontline employee behavior?. Journal of Marketing, 76(6), pp. 1-20. doi: 10.1509/jm.11.0112

Jasmand, C., Blazevic, V. & de Ruyter, K. (2012). Generating sales while providing service: A study of customer service representatives' ambidextrous behavior. Journal of Marketing, 76(1), pp. 20-37. doi: 10.1509/jm.10.0448

Köhler, C. F., Rohm, A. J., de Ruyter, K. & Wetzels, M. (2011). Return on interactivity: The impact of online agents on newcomer adjustment. Journal of Marketing, 75(2), pp. 93-108. doi: 10.1509/jmkg.75.2.93

van Laer, T. & de Ruyter, K. (2010). In stories we trust: How narrative apologies provide cover for competitive vulnerability after integrity-violating blog posts. International Journal of Research in Marketing, 27(2), pp. 164-174. doi: 10.1016/j.ijresmar.2009.12.010

Mathwick, C., Wiertz, C. & de Ruyter, K. (2008). Social Capital Production in a Virtual P3 Community. Journal of Consumer Research: An Interdisciplinary Quarterly, 34(6), pp. 832-849. doi: 10.1086/523291

Wiertz, C. & de Ruyter, K. (2007). Beyond the call of duty: Why customers contribute to firm-hosted commercial online communities. Organization Studies, 28(3), pp. 347-376. doi: 10.1177/0170840607076003

Book Section

de Ruyter, K. & van Laer, T. (2014). It's the social, stupid! Leveraging the 4C markers of social in online service delivery. In: R. T. Rust & M. H. Huang (Eds.), Handbook of Service Marketing Research. (pp. 413-436). Cheltenham, UK: Edward Elgar Publishing. ISBN 9780857938855

van Laer, T. & de Ruyter, K. (2012). In de schoenen van de klant: over de maakbaarheid van verantwoordelijke medewerkers. In: AE Bronner, P Dekker, E de Leeuw, LJ Paas, K de Ruyter, A Smidts & JE Wieringa (Eds.), Ontwikkelingen in het marktonderzoek: 37e Jaarboek MarktOnderzoekAssociatie. (pp. 9-26). SpaarenHout Haarlem. ISBN 97890 8683-0398

van Laer, T. & de Ruyter, K. (2011). Een betrouwbaar verhaal: hoe te reageren op negatieve blogs van klanten. In: A.E. Bronner, P. Dekker, E. de Leeuw, L.J. Paas, K. de Ruyter, A. Smidts & J.E. Wieringa (Eds.), Ontwikkelingen in het marktonderzoek 2011 Jaarboek. (pp. 43-61). UNSPECIFIED.

This list was generated on Sun Sep 24 06:14:18 2017 UTC.