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Towards the right assistance at the right time for using complex interfaces

Ginon, B., Stumpf, S. & Jean-Daubias, S. (2016). Towards the right assistance at the right time for using complex interfaces. In: Proceedings of the International Working Conference on Advanced Visual Interfaces. (pp. 240-243). New York, USA: ACM. doi: 10.1145/2909132.2909275


Many users struggle when they have to use complex interfaces to complete everyday computing tasks. Offering intelligent, proactive assistance is becoming commonplace yet determining the right time to provide help is still difficult. We conducted an empirical study that aimed to uncover what user factors influenced following advice. Our results describe a user's background and expectations that appear to play a role in heeding assistance. Our work is a step towards understanding how to provide the right assistance at the right time and build proactive assistance systems that are personalized for individual users.

Publication Type: Book Section
Additional Information: © Stumpf, S. | ACM 2016. This is the author's version of the work. It is posted here for your personal use. Not for redistribution. The definitive Version of Record was published in {Source Publication},
Publisher Keywords: User assistance; predictive model; proactive assistance; activity monitoring; trace-based systems
Subjects: Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Departments: School of Science & Technology > Computer Science > Human Computer Interaction Design
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