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Lets Talk about Race: Identity, Chatbots, and AI

Schlesinger, A., O Hara, K. P. and Taylor, A. (2018). Lets Talk about Race: Identity, Chatbots, and AI. In: CHI '18: Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems. (315.). New York, USA: ACM Press. ISBN 978-1-4503-5620-6


Why is it so hard for chatbots to talk about race? This work explores how the biased contents of databases, the syntactic focus of natural language processing, and the opaque nature of deep learning algorithms cause chatbots difficulty in handling race-talk. In each of these areas, the tensions between race and chatbots create new opportunities for people and machines. By making the abstract and disparate qualities of this problem space tangible, we can develop chatbots that are more capable of handling race-talk in its many forms. Our goal is to provide the HCI community with ways to begin addressing the question, how can chatbots handle race-talk in new and improved ways?

Publication Type: Conference or Workshop Item (Paper)
Additional Information: © Schlesinger, Ari, O Hara, Kenton P & Taylor, Alex S.| ACM 2018. This is the author's version of the work. It is posted here for your personal use. Not for redistribution. The definitive Version of Record is published in Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems, New York, NY: ACM Press.
Publisher Keywords: chatbots; race; artificial intelligence
Departments: School of Mathematics, Computer Science & Engineering > Computer Science > Human Computer Interaction Design
Date available in CRO: 27 Feb 2018 14:08
Date deposited: 27 February 2018
Date of acceptance: 20 December 2017
Date of first online publication: 21 April 2018
Text - Accepted Version
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