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Barriers and facilitators to GP-patient communication about emotional concerns in UK primary care: a systematic review.

Parker, D., Byng, R., Dickens, C. , Kinsey, D. & McCabe, R. ORCID: 0000-0003-2041-7383 (2020). Barriers and facilitators to GP-patient communication about emotional concerns in UK primary care: a systematic review.. Family Practice, 37(4), pp. 434-444. doi: 10.1093/fampra/cmaa002


In the UK, general practitioners (GPs) are the most commonly used providers of care for emotional concerns.

To update and synthesize literature on barriers and facilitators to GP–patient communication about emotional concerns in UK primary care.

Systematic review and qualitative synthesis.

We conducted a systematic search on MEDLINE (OvidSP), PsycInfo and EMBASE, supplemented by citation chasing. Eligible papers focused on how GPs and adult patients in the UK communicated about emotional concerns. Results were synthesized using thematic analysis.

Across 30 studies involving 342 GPs and 720 patients, four themes relating to barriers were: (i) emotional concerns are difficult to disclose; (ii) tension between understanding emotional concerns as a medical condition or arising from social stressors; (iii) unspoken assumptions about agency resulting in too little or too much involvement in decisions and (iv) providing limited care driven by little time. Three facilitative themes were: (v) a human connection improves identification of emotional concerns and is therapeutic; (vi) exploring, explaining and negotiating a shared understanding or guiding patients towards new understandings and (vii) upfront information provision and involvement manages expectations about recovery and improves engagement in treatment.

The findings suggest that treatment guidelines should acknowledge: the therapeutic value of a positive GP–patient relationship; that diagnosis is a two-way negotiated process rather than an activity strictly in the doctor’s domain of expertise; and the value of exploring and shaping new understandings about patients’ emotional concerns and their management.

Publication Type: Article
Additional Information: This is an Open Access article distributed under the terms of the Creative Commons Attribution Non-Commercial License (, which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is properly cited. For commercial re-use, please contact
Publisher Keywords: Communication, emotions, mental health, primary care, professional–patient relations, qualitative research, emotions, negotiating, primary health care
Subjects: R Medicine > R Medicine (General)
Departments: School of Health & Psychological Sciences > Healthcare Services Research & Management
SWORD Depositor:
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