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Structured authoring for AR-based communication to enhance efficiency in remote diagnosis for complex equipment

Fernandez del Amo, I., Erkoyuncu, J. A., Vrabič, R. , Frayssinet, R., Vazquez Reynel, C. & Roy, R. ORCID: 0000-0001-5491-7437 (2020). Structured authoring for AR-based communication to enhance efficiency in remote diagnosis for complex equipment. Advanced Engineering Informatics, 45, 101096.. doi: 10.1016/j.aei.2020.101096

Abstract

Remote diagnosis procedures are prone to communication errors due to varying levels of experience and knowledge between expert maintainers and technicians. These result in inefficiencies that delay the diagnosis process. The aim of the paper is to develop a Structured-Message Authoring framework for Augmented Reality (AR) Remote Communication (SMAARRC) and to evaluate its ability to enhance the efficiency of remote diagnosis services. The framework proposes a message structure and automatic AR content creation rules for it that enable data capture and sharing within a remote context. Laboratory experiments present an average time reduction of 56% for remote calls while maintaining same quality compared to traditional remote communication methods (phone calls and emails). Remote experts feedback evidence the usability and feasibility of this framework to work in real-life conditions.

Publication Type: Article
Additional Information: © 2020 The Authors. Published by Elsevier Ltd. This is an open access article under the CC BY license
Publisher Keywords: Augmented reality, Maintenance, Diagnosis, Remote collaboration
Subjects: Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Departments: School of Science & Technology
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