City Research Online

Kent Fire & Rescue Service Evaluation of Safe & Well Visits 2019/20

Mahmood, L. ORCID: 0000-0002-8433-1637, Morris, S. & Stanford-Beale, R. (2020). Kent Fire & Rescue Service Evaluation of Safe & Well Visits 2019/20. Kent Fire & Rescue Service.


Safe and Well visits are carried out by fire services across the country, however the effectiveness of these interventions is rarely reviewed. There are two ways of evaluating the effectiveness of the intervention; one is to look for changing patterns in incident data that may be attributed to S&W visits, and the other is to assess the impact at a customer level. To date, studies undertaken in this field have tended to focus on assessing the impact of visits based on changes in incident numbers. The challenge with this method is that it is difficult to directly attribute any change in incident numbers to S&W interventions due to the huge number of additional, unmeasured variables that may have affected the number of incidents at any given time. Therefore, for this study, it was decided that a more informative evaluation would measure customers’ self-reported changes in their behaviour resulting from the visit. To supplement this, we also used staff feedback via focus groups on perceptions of the impact of visits and likelihood of behaviour change.

Publication Type: Report
Departments: School of Health & Psychological Sciences > Psychology
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