City Research Online

The Care Work of Access

Bennett, C. L., Rosner, D. K. & Taylor, A. ORCID: 0000-0001-6311-3967 (2020). The Care Work of Access. In: CHI '20: Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems. doi: 10.1145/3313831.3376568


Current approaches to AI and Assistive Technology (AT) often foreground task completion over other encounters such as expressions of care. Our paper challenges and complements such task-completion approaches by attending to the care work of access—the continual affective and emotional adjustments that people make by noticing and attending to one another. We explore how this work impacts encounters among people with and without vision impairments who complete tasks together. We find that bound up in attempts to get things done are concerns for one another and how well people are doing together. Reading this work through emerging disability studies and feminist STS scholarship, we account for two important forms of work that give rise to access: (1) mundane attunements and (2) noninnocent authorizations. Together these processes work as sensitizing concepts to help HCI scholars account for the ways that intelligent ATs both produce access while sometimes subverting people with disabilities.

Publication Type: Conference or Workshop Item (UNSPECIFIED)
Additional Information: © The Authors | ACM 2020. This is the author's version of the work. It is posted here for your personal use. Not for redistribution. The definitive Version of Record was published in CHI '20: Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems,
Publisher Keywords: Artificial Intelligence; Assistance; Blind; Disability; Care; Interdependence; Vision Impaired
Subjects: H Social Sciences > HN Social history and conditions. Social problems. Social reform
Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Departments: School of Science & Technology > Computer Science > Human Computer Interaction Design
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