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Improving the Quality of Care in Care Homes Using the Quality Improvement Collaborative Approach: Lessons Learnt from Six Projects Conducted in the UK and The Netherlands

Devi, R., Martin, G., Banerjee, J., Butler, L., Pattison, T., Cruickshank, L., Maries-Tillott, C., Wilson, T., Damery, S., Meyer, J. ORCID: 0000-0001-5378-2761, Poot, A., Chamberlain, P., Harvey, D., Giebel, C., Hinsliff-Smith, K., Chadborn, N. and Lee Gordon, A. (2020). Improving the Quality of Care in Care Homes Using the Quality Improvement Collaborative Approach: Lessons Learnt from Six Projects Conducted in the UK and The Netherlands. International Journal of Environmental Research and Public Health, 17(20), 7601.. doi: 10.3390/ijerph17207601

Abstract

The Breakthrough Series Quality Improvement Collaborative (QIC) initiative is a well-developed and widely used approach, but most of what we know about it has come from healthcare settings. In this article, those leading QICs to improve care in care homes provide detailed accounts of six QICs and share their learning of applying the QIC approach in the care home sector. Overall, five care home-specific lessons were learnt: (i) plan for the resources needed to support collaborative teams with collecting, processing, and interpreting data; (ii) create encouraging and safe working environments to help collaborative team members feel valued; (iii) recruit collaborative teams, QIC leads, and facilitators who have established relationships with care homes; (iv) regularly check project ideas are aligned with team members’ job roles, responsibilities, and priorities; and (v) work flexibly and accept that planned activities may need adapting as the project progresses. These insights are targeted at teams delivering QICs in care homes. These insights demonstrate the need to consider the care home context when applying improvement tools and techniques in this setting.

Publication Type: Article
Additional Information: This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Publisher Keywords: Quality Improvement Collaborative; Quality Improvement; Implementation Science; residential facilities; older people
Subjects: R Medicine > RA Public aspects of medicine > RA0421 Public health. Hygiene. Preventive Medicine
R Medicine > RT Nursing
Departments: School of Health Sciences > Nursing
Date available in CRO: 28 Apr 2021 09:53
Date deposited: 28 April 2021
Date of acceptance: 13 October 2020
Date of first online publication: 19 October 2020
URI: https://openaccess.city.ac.uk/id/eprint/25998
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