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Live, audio-visual communication systems for distance learning: experience, heuristics and ISDN

Colbert, M., Voglimacci, C. & Finkelstein, A. ORCID: 0000-0003-2167-9844 (1995). Live, audio-visual communication systems for distance learning: experience, heuristics and ISDN. Behaviour and Information Technology, 14(5), pp. 267-288. doi: 10.1080/01449299508914647


This paper collates some of the experience of managers, tutorsand learners who have used live, audio-visual communication systems fordistance learning. Eight design heuristics are abstracted from thisexperience and used to reason about how digital communications couldmake LIVENET more effective. The heuristics are: (i) encourage other(non-training) uses for the communications network; (ii) encourage theparticipation of otherwise unavailable experts; (iii) exploit visual images,both to communicate information and to support informationcommunicated presented verbally; (iv) avoid technology-induced,inequable opportunity for learning; (v) encourage analogies with face-tofacelearning modes, rather than conventional television and home video;(vi) help users to find out about other participants and what they are ableto see and hear; (vii) actively encourage interaction; and (viii) reassuretutors that the apparent intrusiveness of the technology is just an initialimpression.

Publication Type: Article
Additional Information: This is an early version of the article published by Taylor & Francis in Behaviour and Information Technology, 1994, available online:
Subjects: B Philosophy. Psychology. Religion > BF Psychology
Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Departments: Presidents's Portfolio
SWORD Depositor:
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