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Voice Assistant Personalities for Health Information Seeking

Sredojev, S. M. and Stumpf, S. ORCID: 0000-0001-6482-1973 (2021). Voice Assistant Personalities for Health Information Seeking. CEUR Workshop Proceedings, 2903, ISSN 1613-0073

Abstract

As voice assistants become increasingly popular, attention has been drawn to their personalities and their impact on trust and likeability. While it has been found that assistant personalities that matched their users in personality were more trusted and liked in an automotive context, other assistive situations have yet remained unexplored. This study investigates how the personality of a voice assistant impacts user's perceptions of trust and attractiveness in the context of seeking general health information. A voice assistant prototype, consisting of two different assistant personalities, was designed and tested via a Wizard-of-Oz method. We found that personality did not have an impact on trust and system attractiveness in this context, and that instead of affective cues, users paid more attention to cognitive cues in assessing the voice assistant. Our work holds important lessons for designing voice assistants.

Publication Type: Conference or Workshop Item (Paper)
Additional Information: Copyright ©️ 2021 for this paper by its authors. Use permitted under Creative Commons License Attribution 4.0 International (CC BY 4.0).
Publisher Keywords: voice assistants; personality; trust; health information-seeking
Subjects: B Philosophy. Psychology. Religion > BF Psychology
Departments: School of Mathematics, Computer Science & Engineering > Computer Science
Date available in CRO: 13 Aug 2021 09:52
Date deposited: 13 August 2021
Date of acceptance: 8 March 2021
Date of first online publication: 9 July 2021
URI: https://openaccess.city.ac.uk/id/eprint/26590
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