City Research Online

Augmented reality magic mirror in the service sector: experiential consumption and the self

El-Shamandi Ahmed, K. ORCID: 0000-0001-8308-3064, Ambika, A. & Belk, R. (2022). Augmented reality magic mirror in the service sector: experiential consumption and the self. Journal of Service Management, doi: 10.1108/josm-12-2021-0484

Abstract

Purpose
This paper examines what the use of an augmented reality (AR) makeup mirror means to consumers, focusing on experiential consumption and the extended self.

Design/methodology/approach
The authors employed a multimethod approach involving netnography and semi-structured interviews with participants in India and the UK (n = 30).

Findings
Two main themes emerged from the data: (1) the importance of imagination and fantasy and (2) the (in)authenticity of the self and the surrounding “reality.”

Research limitations/implications
This research focuses on AR magic makeup mirror. The authors call for further research on different AR contexts.

Practical implications
The authors provide service managers with insights on addressing gaps between the perceived service (i.e. AR contexts and the makeup consumption journey) and the conceived service (i.e. fantasies and the extended self).

Originality/value
The authors examine the lived fantasy experiences of AR experiential consumption. In addition, the authors reveal a novel understanding of the extended self as temporarily re-envisioned through the AR mirror.

Publication Type: Article
Additional Information: Copyright © 2022, Emerald Publishing Limited. This author accepted manuscript is deposited under a Creative Commons Attribution Non-commercial 4.0 International (CC BY-NC) licence. This means that anyone may distribute, adapt, and build upon the work for non-commercial purposes, subject to full attribution. If you wish to use this manuscript for commercial purposes, please contact permissions@emerald.com.'
Publisher Keywords: Augmented reality services, Experiential consumption, Digital extended self, Possible selves
Subjects: B Philosophy. Psychology. Religion > BF Psychology
H Social Sciences > HB Economic Theory
Departments: Bayes Business School > Management
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