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Trust During COVID-19: Which Factors Matter Most?

Cantarutti, S. & Pothos, E. M. ORCID: 0000-0003-1919-387X (2022). Trust During COVID-19: Which Factors Matter Most?. Psychology, Health & Medicine, doi: 10.1080/13548506.2022.2141807


The objective of this experiment was to offer a preliminary exploration into the key factors underlying trust in healthcare systems around the world, in light of the COVID-19 global pandemic. Participants were recruited across ten countries and were asked to complete a two-part questionnaire, in which they rated their country’s healthcare system on a scale from 1-5, according to ten trust-related factors (Butler 1991), translated specifically to pertain to healthcare, and 4 key pillars of trust: benevolence, reliability, competence and predictability. Correlation analyses between these two separate measures revealed that honesty, consistency, and reasonableness were the most impactful factors underlying trust across the entire population. All other findings are detailed in the main text. This study allowed us to arrive at a preliminary determination of the most impactful factors underlying trust, both at a global and national level.

Publication Type: Article
Additional Information: © 2022 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group. This is an Open Access article distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives License (, which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is properly cited, and is not altered, transformed, or built upon in any way.
Subjects: B Philosophy. Psychology. Religion > BF Psychology
R Medicine > RA Public aspects of medicine
Departments: School of Health & Psychological Sciences > Psychology
Text - Published Version
Available under License Creative Commons Attribution Non-commercial No Derivatives.

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