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Implications of telemedicine in care homes: considerations for the evolving risk landscape

Bryce, C. ORCID: 0000-0002-9856-7851, El Khatib, R. & Vinny, A. (2023). Implications of telemedicine in care homes: considerations for the evolving risk landscape.


This white paper explores the evolving risk portfolio of care homes, as well as the risk management and insurance implications of introducing telemedicine into the care environment.

Telemedicine allows remote tracking and monitoring of patients’ health data, gathering and securely transferring patient data to a cloud-based platform that is accessed by the relevant health professionals, detecting any irregularities and sudden changes in real time, as well as administering medication.

With proven benefits during times of crisis, we have recently seen a higher dependence on telemedicine and telehealth technologies, which have helped ensure continuous healthcare provision. Earlier this year, Lockton published a white paper on cyber threats within care homes due to the advances in the application of Internet of Things (IoT) and medical technologies, which includes telemedicine. However, the associated exposures span beyond the cyber landscape, including potential medical malpractice exposures, as well as weakened patient-healthcare provider relationships and lack of trust in the quality of services provided due to the limited face-to-face interactions.

Publication Type: Article
Additional Information: This has been published by Lockton:
Departments: Bayes Business School > Actuarial Science & Insurance
[thumbnail of 10834_Lockton_Care_Home_Telemedicine_Whitepaper_12.22 (3).pdf]
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