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Supporting dementia caregivers in Peru through chatbots: generative AI vs structured conversations

Espinoza, F., Cook, D. ORCID: 0000-0002-6810-0281, Butler, C. R. & Calvo, R. A. (2023). Supporting dementia caregivers in Peru through chatbots: generative AI vs structured conversations. In: Electronic Workshops in Computing. 36th International BCS Human-Computer Interaction Conference, 28-29 Aug 2023, York, UK. doi: 10.14236/ewic/bcshci2023.11


In Peru, dementia caregivers face burnout, depression, stress, and financial strain. Addressing their needs involves tackling the intricacies of caregiving and managing emotional burdens. Chatbots can serve as a viable support mechanism in regions with limited resources. This study delves into the perceptions of dementia caregivers in Peru regarding a chatbot tailored to offer care navigation and emotional support. We divided the study into three phases: the initial stage encompassed engaging stakeholders to define design requirements for the chatbot; the second stage focused on the creation of ‘Ana’, a chatbot for dementia caregivers; and the final stage assessed the chatbot through interviews and a caregiver satisfaction survey. ‘Ana’ was tested in two configurations - one employed pre-defined conversation patterns, while the other harnessed generative AI for more dynamic responses. The findings reveal that caregivers seek immediate access to information on handling behavioural symptoms and a platform for emotional release. Moreover, participants preferred the generative AI alternative of Ana, as it was perceived to be more empathic and human-like. The participants valued the generative approach despite knowing the potential risk of receiving inaccurate information.

Publication Type: Conference or Workshop Item (Paper)
Additional Information: © Espinoza et al. Published by BCS Learning and Development Ltd. Proceedings of BCS HCI 2023, UK. This work is licensed under a Creative Commons Attribution 4.0 Unported License.
Subjects: F History United States, Canada, Latin America > F1201 Latin America (General)
H Social Sciences > HN Social history and conditions. Social problems. Social reform
Q Science > QA Mathematics > QA75 Electronic computers. Computer science
R Medicine > RC Internal medicine
Departments: School of Policy & Global Affairs
School of Policy & Global Affairs > Violence and Society Centre
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