Items where Author is "Benos, T."
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Benos, T., Kalogeros, N., de Ruyter, K. & Wetzels, M. (2018). Diagnosing member-customer ostracism in co-operatives and counterpoising its relationship-poisoning effects. European Journal of Marketing, 52(9/10), pp. 1778-1801. doi: 10.1108/ejm-11-2016-0634