Items where Author is "Challagalla, G."
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Article
Marinova, D., de Ruyter, K., Huang, M. , Meuter, M. & Challagalla, G. (2017). Getting Smart: Learning From Technology-Empowered Frontline Interactions. Journal of Service Research, 20(1), pp. 29-42. doi: 10.1177/1094670516679273