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Items where Author is "Chen, C-F"

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Yu, T., de Ruyter, K., Patterson, P. and Chen, C-F (2018). The Formation of a Cross-Selling Initiative Climate and its Interplay with Service Climate. European Journal of Marketing, 52(7/8), pp. 1457-1484. doi: 10.1108/EJM-08-2016-0487

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