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Doyle, Victoria Carey Felicitas (1998). TQM : fad or fixture? Implementing total quality management in health care setting through the development and use of customer-supplier models. (Unpublished Doctoral thesis, City University, London)
Hebel, Maria (1998). Exploring the Impact of Human Value Systems on Performance Measurement. (Unpublished Doctoral thesis, City, University of London)
Karamuftuoglu, H. Murat (1998). Knowledge Based Information Retrieval: A Semiotic Approach. (Unpublished Doctoral thesis, City, University of London)