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The ConStratO model of handover: a tool to support technology design and evaluation

Randell, R., Wilson, S., Woodward, P. & Galliers, J. R. (2011). The ConStratO model of handover: a tool to support technology design and evaluation. Behaviour & Information Technology, 30(4), pp. 489-498. doi: 10.1080/0144929X.2010.547220


Handovers are a specific kind of multidisciplinary team meeting. Shift handovers and transfers are both regular features of hospital work but there is currently great variation in how such handovers are conducted, presenting a challenging for those seeking to develop technology to support handover. This paper presents the ConStratO model of handover, which captures aspects of the context that influence how the handover is conducted, a range of different handover strategies relating to different aspects of the handover, and possible outcomes of handover. The model is based on detailed data collection in a range of clinical settings. We present the model as a tool for developing and evaluating technology support for handover.

Publication Type: Article
Publisher Keywords: handover, healthcare, case study, design, evaluation, SHIFT HANDOVER, SIGN-OUT, DOCTORS, ETHNOGRAPHY, SYSTEM, CARE
Subjects: R Medicine > R Medicine (General)
Z Bibliography. Library Science. Information Resources > ZA Information resources > ZA4050 Electronic information resources
Departments: School of Science & Technology > Computer Science > Human Computer Interaction Design
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