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After serendipity strikes: Creating value from encountered information

Makri, S., Ravem, M. and McKay, D. (2017). After serendipity strikes: Creating value from encountered information. Proceedings of the Association for Information Science and Technology, ISSN 2373-9231


Existing research into serendipitous information encountering has focused on how people stumble upon information, rather than how they create value from the information encountered. This online diary study with follow-up interviews provides an enriched understanding of the subjective value of information encounters and the motivators, barriers and actions involved in creating value from them. We leverage our findings to generate design suggestions for digital information tools aimed at assisting in creating value from encountered information.

Publication Type: Conference or Workshop Item (Paper)
Additional Information: This is the peer reviewed version of the following article: Makri, S., Ravem, M. & McKay, D. (2017). After serendipity strikes: Creating value from encountered information., which has been published in final form at This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Self-Archiving.
Publisher Keywords: Serendipity, information encountering, relevance, value
Subjects: Z Bibliography. Library Science. Information Resources > Z665 Library Science. Information Science
Departments: School of Mathematics, Computer Science & Engineering > Computer Science > Human Computer Interaction Design
Date Deposited: 10 Jul 2017 07:33
Text - Accepted Version
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