City Research Online

Abstract

Automated decision support tools are designed to aid users and improve their performance in certain tasks by providing advice in the form of prompts, alarms, assessments, or recommendations. However, recent evidence suggests that sometimes use of such tools introduces decision errors that are not made without the tool. We refer to this phenomenon as “automation bias” (AB), resulting in a broader definition of this term than used by many authors. Sometimes, such automation-induced errors can even result in overall performance (in terms of correct decisions) which is actually worse with the tool than without it. Our literature review reveals an emphasis on mediators affecting automation bias and some mitigation strategies aimed at reducing it. However, there is a lack of research on the cognitive causal explanations for automation bias and on adaptive mitigation strategies that result in tools that adapt to the needs and characteristics of individual users. This thesis aims to address some of these gaps in the literature and focuses on systems consisting of a human and an automated tool which does not replace, but instead supports the human towards making a decision, with the overall responsibility lying with the human user. The overall goal of this thesis is to help reduce the rate of automation bias through a better understanding of its causes and the proposal of innovative, adaptive mitigation strategies. To achieve this, we begin with an extensive literature review on automation bias including examples, mediators, explanations, and mitigations while identifying areas for further research. This review is followed by the presentation of three experiments aimed at reducing the rate of AB in different ways: (1) an experiment to explore causal mechanisms of automation bias, the effect of the mere presence of tool advice before its presentation and the effect of the sequence of tool advice in a glaucoma risk calculator environment, (2) simulations that apply concepts of diversity to human + human systems to improve system performance in a breast cancer double reading programme, and (3) an experiment to study the possibility of improving system performance by tailoring tool setting (sensitivity / specificity combination) for groups of similarly skilled users and cases of similar difficulty level using a spellchecking tool. Results from the glaucoma experiment provide evidence of the effect of the presence of tool advice on user decisions - even before its presentation, as well as evidence of a newly introduced cognitive mechanism (users’ strategic change in decision threshold) which may account for some automation bias errors previously observed but unexplained in the literature. Results from the double reading experiment provide evidence of the benefits of diversity in improving system performance. Finally, results from the spell checker experiment provide evidence that groups of similarly skilled users perform better at different tool settings, that the same group of users perform better using a different tool setting in difficult versus easy tasks, and that use of simple models of user behaviour may allow the prediction, among a subset of tool settings for a certain tool, the tool setting that would be most appropriate for each user ability group and class of case difficulty.

Publication Type:	Thesis (Doctoral)
Subjects:	Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Departments:	School of Science & Technology Doctoral Theses School of Science & Technology > School of Science & Technology Doctoral Theses

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