City Research Online

Understanding of online hotel booking process: A multiple method approach

Park, S., Yin, Y. & Son, B.G. (2018). Understanding of online hotel booking process: A multiple method approach. Journal of Vacation Marketing, 25(3), pp. 334-348. doi: 10.1177/1356766718778879


With the development of information technology, online travel agency has become an important information and communication source in the hospitality industry. The previous studies assessing the online hotel decision-making behaviours, however, mainly focused on behavioural intentions as well as identifying factors that directly influence the transactional behaviours, which rely on a static approach rather than employing the holistic viewpoints. Thus, this research adopted the choice-set model as a theoretical lens to explore online hotel booking behaviours by using multiple methods (i.e. observation and survey methods). The findings of this research shed light on the dynamic patterns of online hotel decision-making process and identify important factors (i.e. internal and external information sources) across sequential stages of the choice-set model. Therefore, this research provides useful implications to online hospitality marketers.

Publication Type: Article
Additional Information: Park, S., Yin, Y. & Son, B.G., Understanding of online hotel booking process: A multiple method approach, Journal of Vacation Marketing. Copyright © 2018, the authors. Reprinted by permission of SAGE Publications.
Publisher Keywords: Choice-set model, information search behaviour, multiple methods, online hotel decision-making process, online travel agency
Subjects: H Social Sciences > HD Industries. Land use. Labor
Departments: Bayes Business School > Management
SWORD Depositor:
[thumbnail of Hotel decision_JoV_1st review - 1a.pdf]
Text - Accepted Version
Download (433kB) | Preview


Add to AnyAdd to TwitterAdd to FacebookAdd to LinkedinAdd to PinterestAdd to Email


Downloads per month over past year

View more statistics

Actions (login required)

Admin Login Admin Login