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Evaluating An Information System To Provide Creative Guidance About Health-and-Safety In Manufacturing

Maiden, N. ORCID: 0000-0001-6233-8320, Zachos, K. ORCID: 0000-0003-1977-7090 & Lockerbie, J. (2020). Evaluating An Information System To Provide Creative Guidance About Health-and-Safety In Manufacturing. Behaviour and Information Technology, doi: 10.1080/0144929X.2020.1743756


Creativity’s importance to organizations and businesses is now recognized to be a precondition for both design and innovation. One strategy is to introduce new forms of information system that support human creative thinking by their employees. Most successful uses have been in professional disciplines in the creative industries such as design and theatre. This paper reports the design and evaluation of a new information system that was researched and developed to support human creativity in a non-creative industry – health-and-safety in a manufacturing plant. An established risk detection and resolution process in one plant was extended with the new system to support plant employees to think creatively about resolutions to health-and-safety risks. The new system was used in a manufacturing plant for over 3 months. Results revealed that a subset of the risk resolutions generated with the new system were more creative and more complete than risk resolutions generated without the system in a corresponding period. However, the employees needed more time than was available to generate more complete risk resolutions. The evaluation results led to coordinated changes to both the information system and work practices associated with it.

Publication Type: Article
Additional Information: This is an Accepted Manuscript of an article published by Taylor & Francis in Behaviour & Information Technology, available online: 10.1080/0144929X.2020.1743756
Publisher Keywords: Creativity; creative information systems; health-and-safety; risk management; human-centred creative cognition; summative evaluation
Subjects: Q Science > QA Mathematics > QA75 Electronic computers. Computer science
T Technology > TJ Mechanical engineering and machinery
Z Bibliography. Library Science. Information Resources > Z665 Library Science. Information Science
Departments: Bayes Business School > Management
Text - Accepted Version
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