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A Question of Design: Strategies for Embedding AI-Driven Tools into Journalistic Work Routines

Gutierrez Lopez, M., Porlezza, C. ORCID: 0000-0002-1400-5879, Cooper, G. ORCID: 0000-0003-2367-8626 , Makri, S. ORCID: 0000-0002-5817-4893, MacFarlane, A. ORCID: 0000-0002-8057-0737 & Missaoui, S. (2022). A Question of Design: Strategies for Embedding AI-Driven Tools into Journalistic Work Routines. Digital Journalism, doi: 10.1080/21670811.2022.2043759

Abstract

With the promise of AI, the use of emerging technologies in journalism has gained momentum. However, the question of how such technologies can be interwoven with newsroom practices, values, routines, and socio-cultural experiences is often neglected. This article investigates the ways in which AI-driven tools are permeating newswork and design strategies for blending technological capabilities with editorial requirements. We followed a multi-method approach to investigate the deployment of AI in news production at two London newsrooms: (1) a design ethnography at the BBC with journalists and technologists, and (2) interviews with journalists at The Times.

Our findings show that while journalists are generally open to try AI-driven technologies that benefit their work, technologists struggle to integrate them into journalistic workflows. The consensus was that human judgement is required to make complex decisions in journalism and that journalistic values should be prioritised in AI tool design. We claim that AI tools need to fit with professional practices and values in journalism in order to be fully accepted as an editorial tool. Embedding new technologies into journalistic workflows requires therefore a close collaboration between journalists and technologists, and a sociotechnical design that blends in work routines and values.

Publication Type: Article
Additional Information: © 2022 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group This is an Open Access article distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives License (http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is properly cited, and is not altered, transformed, or built upon in any way.
Publisher Keywords: Hybrid journalism, artificiali intelligence, data, fieldwork, newsrooms, design strategies, values
Subjects: H Social Sciences > H Social Sciences (General)
P Language and Literature > PN Literature (General)
Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Departments: School of Arts & Social Sciences > Journalism
School of Mathematics, Computer Science & Engineering > Computer Science
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