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Measuring the impact of healthcare information services

Robinson, L. & Bawden, D. (2007). Measuring the impact of healthcare information services. Lithuanian Journal of Information Sciences, 40, pp. 95-103.


This paper looks at the issues inherent in assessing the impact of library and information services (LIS) to healthcare professionals. Using the example of an evaluation of outreach services to primary care and mental health workers
within London, we identify service features which are readily measurable, and those which are not, together with the factors affecting them. Recommendations for good practice are drawn from the findings.

Publication Type: Article
Subjects: R Medicine > RA Public aspects of medicine
Z Bibliography. Library Science. Information Resources > Z665 Library Science. Information Science
Departments: School of Science & Technology > Computer Science
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