City Research Online

Abstract

Compliance is when a human positively responds to a request or a recommendation given by a system. For example, when prompted, providing your thumbprint for an automated biometric scanner at the airport or starting to watch a new TV show on a streaming service ‘we think you will love’. In trust-related research, compliance is frequently used as a behavioural measure of trust. When evaluating the compliance-trust association in experimental settings, typically, the participants agree, when asked, that they complied because they trusted the system. We developed three scenarios in instantaneous settings where compliance with an instruction delivered by a robot would typically be ascribed to trust. However, rather than asking, ‘Did you trust?’, we asked, ‘Why did you comply?’ In a thematic analysis of responses, we discovered robot design characteristics and sources not related to the design that persuade humans to comply with instructions delivered by a robot.

Publication Type:	Conference or Workshop Item (Paper)
Additional Information:	© 2024 IEEE. Personal use of this material is permitted. Permission from IEEE must be obtained for all other uses, in any current or future media, including reprinting/republishing this material for advertising or promotional purposes, creating new collective works, for resale or redistribution to servers or lists, or reuse of any copyrighted component of this work in other works.
Publisher Keywords:	Biometrics, TV, Atmospheric measurements, Human-robot interaction, Human factors, Benchmark testing, Particle measurements, Airports, Robots
Subjects:	B Philosophy. Psychology. Religion > BF Psychology Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Departments:	School of Science & Technology School of Science & Technology > Computer Science
SWORD Depositor:	Symplectic Administrator

Export

Downloads