City Research Online

Abstract

The article explores the democratic value of listening by examining what listening to radio phone-in programmes and listening more broadly mean to people in times of crisis. Drawing on focus groups with London residents severely affected by the cost-of-living, health and social care crises, the article discusses how participants engaged in listening and discussed its significance. Against what we call a ‘crisis of listening’, namely, a rapid shrinking of the spaces and possibilities for listening and a profound sense among people of not being listened to by the political system, the health system and other authorities, participants appreciated listening to phone-in shows and to fellow focus group participants. Listening unifies listeners around common experiences, facilitates building commonalities and enables the public expression of vulnerability in a period of increased isolation and intensifying individualism. At the same time, commercial and exploitative logics shaping phone-in shows foster polarised debate and delegitimise differing opinions, thus reinforcing a deepening crisis of listening. The article concludes by calling for a reorientation of public life around listening and a reorganisation of our commitment as researchers to contribute to listening as an ethical project.

Publication Type:	Article
Additional Information:	This article is distributed under the terms of the Creative Commons Attribution-NonCommercial 4.0 License (https://creativecommons.org/licenses/by-nc/4.0/) which permits non-commercial use, reproduction and distribution of the work without further permission provided the original work is attributed as specified on the SAGE and Open Access pages (https://us.sagepub.com/en-us/nam/open-access-at-sage).
Publisher Keywords:	cost-of-living crisis, democratic life, focus groups, listening, phone-in, public, radio
Subjects:	B Philosophy. Psychology. Religion > BF Psychology H Social Sciences > H Social Sciences (General)
Departments:	School of Health & Psychological Sciences School of Health & Psychological Sciences > Healthcare Services Research & Management
SWORD Depositor:	Symplectic Administrator

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