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Abstract

Objectives
To investigate the satisfaction of service users with different aspects related to telehealth speech-language pathology (SLP) services, and examine the influence of client's demographics, medical diagnosis, and type of clinical services on the level of satisfaction with telehealth services.

Methods
A questionnaire was developed and validated to measure the satisfaction of clients and caregivers with telehealth services. Phone survey was used to collect data from clients and caregivers of clients who received telehealth SLP services.

Results
302 clients and caregivers completed the survey. Most of the respondents were strongly satisfied with different aspects related to telehealth, including their whole telehealth experience (82.12%), the perceived benefits from telehealth (69.21%), and the perceived quality of healthcare received through telehealth (87.75%). The levels of satisfaction with these aspects were not related to age or gender, but they were significantly influenced by the SLP diagnosis ( p < 0.001). The results also showed high levels of satisfaction across all types of clinical services, including screening, assessment, therapy, and monitoring. There were no significant relationships between the types of clinical services and the levels of satisfaction with telehealth.

Conclusions
Most clients and caregivers were satisfied with SLP services received via telehealth irrespective of the type of clinical service, client's age, or gender. However, satisfaction with SLP telehealth and patient experience varied according to the client's diagnosis. These factors must be considered by policy makers and funding bodies while planning the implementation or expansion of telehealth SLP services.

Publication Type:	Article
Additional Information:	© The Author(s) 2025. This article is distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivs 4.0 License (https://creativecommons.org/licenses/by-nc-nd/4.0/) which permits non-commercial use, reproduction and distribution of the work as published without adaptation or alteration, without further permission provided the original work is attributed as specified on the SAGE and Open Access page (https://us.sagepub.com/en-us/nam/open-access-at-sage).
Publisher Keywords:	Telehealth, digital health, satisfaction, speech language pathology, speech language therapy, healthcare
Subjects:	R Medicine > RA Public aspects of medicine > RA0421 Public health. Hygiene. Preventive Medicine T Technology > T Technology (General)
Departments:	School of Health & Psychological Sciences School of Health & Psychological Sciences > Language & Communication Science
SWORD Depositor:	Symplectic Administrator

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