City Research Online

Abstract

Context

Despite the potential importance of how humans interact with each other through digital means, research-based understandings of the effects of digital technologies on relationships and mental health are in their infancy. Current research suggests that “cyber effects” may impact Internet users. However, the extant literature does not provide
phenomenologically informed accounts of how cyber effects may modify relating.

Objective

The present research project qualitatively investigated problematic electronic communication as defined by participants who self-identified as having such problems.

Research Method

This study used Charmaz’s (2014) constructivist grounded theory method to investigate problems around electronic communication. Using adaptations from Willig (2013), an abbreviated grounded theory was conducted. Of the 40 participants who self-selected for participation, 17 contributed by writing about their experiences, and seven were interviewed. The analysis of participant data adhered to Charmaz’s (2014) constructivist grounded theory method modified to Willig’s abbreviated version.

Key Findings

A tentative model of Problematic Electronic Communication (PEC-M) consisted of a core category of “Navigating Electronic Communication” connected to five main categories reflecting distinct processes. Within the theory, the following categories encapsulate processes reflected within participant accounts: “suffering as part of the human experience,” “seeing electronic communication as a solution,” “using electronic communication as a solution,” “developing problematic electronic communication,” “navigating electronic communication as a problem,” and “reducing problematic electronic communication.”

The model suggests that participants used electronic communication to address their needs and reduce their suffering. The theory also suggests that exposure to supernormal forms of online relating may modify participants’ in-person social experiences and relating style, a process I call “digitally modified relating.”

Discussion and Recommendations

Despite the limitations inherent in the qualitative methodology, these findings may have implications for therapeutic practice and recovery. The discussion explores how digitally modified relating may be relevant to therapy. The present work may highlight processes relevant to providing more effective treatment for clients struggling with electronic communication issues and a deeper understanding of clients for whom digitally modified relating is a clinically relevant factor.

Publication Type:	Thesis (Doctoral)
Subjects:	B Philosophy. Psychology. Religion > BF Psychology H Social Sciences > HV Social pathology. Social and public welfare T Technology > T Technology (General)
Departments:	School of Health & Medical Sciences > Psychology School of Health & Medical Sciences > School of Health & Medical Sciences Doctoral Theses Doctoral Theses

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