City Research Online

Abstract

This report captures the findings of a UKFin+ project titled: Designing Out Economic Abuse in the UK Banking Industry (EP/W034042/1). The project explored the potential actions banks might take to prevent economic abuse and support affected customers. Using participatory design methods, the research team brought together victim-survivors of economic abuse and banking professionals to co-design ideas for preventing or disrupting economic abuse perpetrated through banking products, services and technologies. Between January and June 2025, two groups – each made up of three victim-survivors and three banking professionals – participated in three design sessions, followed by a one-to-one interview with a member of the research team.

The report outlines the key problems, challenges and opportunities highlighted by participants, and captures all of the intervention ideas that participants co-designed over the course of the project. The report issues a call for financial services to work with the research team to feasibility-test and pilot the proposed intervention ideas.

Publication Type:	Report
Additional Information:	This work is licensed under a CC BY Creative Commons Attribution License. This allows others to use, distribute and adapt this work – even for commercial purposes – so long as they give appropriate credit to the original authors, provide a link to the license, and indicate if changes were made. For more information see www.creativecommons.org/licenses/by/4.0/
Publisher Keywords:	human-computer interaction, criminology, economic abuse, participatory design
Subjects:	H Social Sciences > HB Economic Theory H Social Sciences > HG Finance H Social Sciences > HN Social history and conditions. Social problems. Social reform
Departments:	School of Science & Technology School of Science & Technology > Department of Computer Science
SWORD Depositor:	Symplectic Administrator

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