City Research Online

Abstract

Service Level Agreements (SLAs) for Software Services aim to clearly identify the service level commitments established between service requesters and providers. A dynamic configuration for the monitoring of these SLAs provides the opportunity for service monitor providers to offer and release monitoring infrastructures for different types of services. Whilst there has been work on automating this monitor matching and configuration, additional support may be needed in the negotiation and provision of monitors for which the current monitoring infrastructure does not provide suitable SLA term monitors. In this paper we describe an approach to effectively report and assist service monitoring support groups in managing this provision. The approach described is illustrated with mechanical support in the form of a SMaRT Workbench Eclipse IDE plug-in for reporting on the monitorability of SLAs for service monitoring infrastructures.

Publication Type:	Book Section
Additional Information:	© Foster, H. et al. | ACM 2011. This is the author's version of the work. It is posted here for your personal use. Not for redistribution. The definitive Version of Record was published in Proceedings of the 3rd International Workshop on Principles of Engineering Service-Oriented Systems, http://dx.doi.org/10.1145/1985394.1985400
Publisher Keywords:	Run-time SLA Monitoring, Monitor- ing Capabilities, Monitorability Assessment
Subjects:	Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Departments:	School of Science & Technology > Computer Science

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