Items where Author is "Blazevic, V."
Blazevic, V., Wiertz, C., Cotte, J. , de Ruyter, K. & Keeling, D. I. (2014). GOSIP in Cyberspace: Conceptualization and Scale Development for General Online Social Interaction Propensity. Journal of Interactive Marketing, 28(2), pp. 87-100. doi: 10.1016/j.intmar.2013.09.003
Jasmand, C., Blazevic, V. & de Ruyter, K. (2012). Generating sales while providing service: A study of customer service representatives' ambidextrous behavior. Journal of Marketing, 76(1), pp. 20-37. doi: 10.1509/jm.10.0448
Dholakia, U. M., Blazevic, V., Wiertz, C. & Algesheimer, R. (2009). Communal Service Delivery: How Customers Benefit From Participation in Firm-Hosted Virtual P3 Communities. Journal of Service Research, 12(2), pp. 208-226. doi: 10.1177/1094670509338618