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Items where Author is "Gremler, D. D."

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Article

Rafaelli, A., Altman, D., Gremler, D. D., Grewal, D., Iyer, B., Parasuraman, A. and de Ruyter, K. (2017). Invited Commentaries on the Future of Frontline Research. Journal of Service Research, 20(1), pp. 91-99. doi: 10.1177/1094670516679275

Paul, M., Hennig-Thurau, T., Gremler, D. D., Gwinner, K. P. and Wiertz, C. (2009). Toward a theory of repeat purchase drivers for consumer services. Journal of the Academy of Marketing Science, 37(2), pp. 215-237. doi: 10.1007/s11747-008-0118-9

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