Items where Author is "Klaus, P."
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Article
McColl-Kennedy, J. R., Gustafsson, A., Jaakkola, E. , Klaus, P., Radnor, Z. 
ORCID: 0000-0002-1624-5729, Perks, H. & Friman, M. (2015).
Fresh perspectives on customer experience.
Journal of Services Marketing, 29(6/7),
pp. 430-435.
doi: 10.1108/jsm-01-2015-0054