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Items where Author is "Klaus, P."

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McColl-Kennedy, J. R., Gustafsson, A., Jaakkola, E. , Klaus, P., Radnor, Z. ORCID: 0000-0002-1624-5729, Perks, H. & Friman, M. (2015). Fresh perspectives on customer experience. Journal of Services Marketing, 29(6/7), pp. 430-435. doi: 10.1108/JSM-01-2015-0054

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