City Research Online

Article

Cluley, V., Fox, N. P. & Radnor, Z. ORCID: 0000-0002-1624-5729 (2023). Becoming frail: A more than human exploration. Health, 27(3), pp. 417-434. doi: 10.1177/13634593211038460

Williams, S. & Radnor, Z. ORCID: 0000-0002-1624-5729 (2022). Moving from Service to Sustainable Services: A Healthcare Case Study. International Journal of Productivity and Performance Management, 71(4), pp. 1126-1148. doi: 10.1108/IJPPM-12-2019-0583

Leite, H., Radnor, Z. ORCID: 0000-0002-1624-5729 & Bateman, N. (2022). Meaningful inhibitors of the lean journey: a systematic review and categorisation of over 20 years of literature. PRODUCTION PLANNING & CONTROL, 33(5), pp. 403-426. doi: 10.1080/09537287.2020.1823511

Cluley, V. ORCID: 0000-0003-3258-3039, Martin, G., Radnor, Z. ORCID: 0000-0002-1624-5729 & Banerjee, J.view all authors (2022). Talking about frailty: Health professional perspectives and an ideological dilemma. Ageing and Society, 42(1), pp. 204-222. doi: 10.1017/s0144686x20000884

Cluley, V. ORCID: 0000-0003-3258-3039, Parker, S. & Radnor, Z. ORCID: 0000-0002-1624-5729 (2021). New development: Expanding public service value to include dis/value. Public Money and Management, 41(8), pp. 656-659. doi: 10.1080/09540962.2020.1737392

Williams, S., Radnor, Z. ORCID: 0000-0002-1624-5729, Aitken, J. , Esain, A. & Matthias, O.view all authors (2021). Transferring, Translating and Transforming knowledge: The role of brokering in healthcare networks. Journal of Health, Organization and Management, 35(7), pp. 924-947. doi: 10.1108/JHOM-02-2021-0063

Cluley, V. ORCID: 0000-0003-3258-3039 & Radnor, Z. ORCID: 0000-0002-1624-5729 (2021). Rethinking co-creation: the fluid and relational process of value co-creation in public service organizations. Public Money and Management, 41(7), pp. 563-572. doi: 10.1080/09540962.2020.1719672

Cluley, V. ORCID: 0000-0003-3258-3039, Bateman, N. & Radnor, Z. ORCID: 0000-0002-1624-5729 (2021). The use of visual images to convey complex messages in health settings: Stakeholder perspectives. International Journal of Healthcare Management, 14(4), pp. 1098-1106. doi: 10.1080/20479700.2020.1752983

Cluley, V. ORCID: 0000-0003-3258-3039, Gale, N. E. & Radnor, Z. ORCID: 0000-0002-1624-5729 (2021). Using situated interviews to engage frail older people in the co-production of improved emergency healthcare. International Journal of Public Administration, 44(9), pp. 767-777. doi: 10.1080/01900692.2021.1912088

Cassidy, K. J., Sullivan, M. N. & Radnor, Z. ORCID: 0000-0002-1624-5729 (2021). Using insights from (public) services management to improve student engagement in higher education. Studies in Higher Education, 46(6), pp. 1190-1206. doi: 10.1080/03075079.2019.1665010

Cluley, V., Martin, G., Radnor, Z. ORCID: 0000-0002-1624-5729 & Banerjee, J.view all authors (2021). Frailty as biographical disruption. Sociology of Health and Illness: a journal of medical sociology, 43(4), pp. 948-965. doi: 10.1111/1467-9566.13269

Cluley, V. ORCID: 0000-0003-3258-3039 & Radnor, Z. ORCID: 0000-0002-1624-5729 (2020). Progressing the Conceptualization of Value Co-creation in Public Service Organizations. Perspectives on Public Management and Governance, 3(3), pp. 211-221. doi: 10.1093/ppmgov/gvz024

Leite, H., Bateman, N. & Radnor, Z. ORCID: 0000-0002-1624-5729 (2020). Beyond the ostensible: an exploration of barriers to lean implementation and sustainability in healthcare. Production Planning & Control, 31(1), pp. 1-18. doi: 10.1080/09537287.2019.1623426

Tako, A., Robinson, S., Gogi, A. , Radnor, Z. ORCID: 0000-0002-1624-5729 & Davenport, C.view all authors (2019). Evaluating Community-Based Integrated Health and Social Care Services: The Simtegr8 Approach. 2019 Winter Simulation Conference (WSC), doi: 10.1109/WSC40007.2019.9004874

Hodgkinson, I., Hughes, P., Radnor, Z. ORCID: 0000-0002-1624-5729 & Glennon, R.view all authors (2018). Affective commitment within the public sector: antecedents and performance outcomes between ownership types. Public Management Review, 20(12), pp. 1872-1895. doi: 10.1080/14719037.2018.1444193

Glennon, R., Hodgkinson, I., Knowles, J. , Radnor, Z. ORCID: 0000-0002-1624-5729 & Bateman, N.view all authors (2018). Public Sector ‘Modernisation’: Examining the Impact of a Change Agenda on Local Government Employees in England. Australian Journal of Public Administration, 77(2), pp. 203-221. doi: 10.1111/1467-8500.12294

Cluley, V., Radnor, Z. ORCID: 0000-0002-1624-5729, Salvatori, F. & Whiting, A.view all authors (2018). A role for independent peer review: reflections on the gateway review process. British Journal of Healthcare Management, 24(5), pp. 242-249. doi: 10.12968/bjhc.2018.24.5.242

Bateman, N., Radnor, Z. ORCID: 0000-0002-1624-5729 & Glennon, R. (2018). Editorial: The landscape of Lean across public services. Public Money & Management, 38(1), pp. 1-4. doi: 10.1080/09540962.2018.1389482

Williams, S. J. & Radnor, Z. ORCID: 0000-0002-1624-5729 (2018). Using bandwidths to visualize and improve patient pathways. Public Money & Management, 38(1), pp. 21-28. doi: 10.1080/09540962.2018.1389495

Williams, S. & Radnor, Z. (2018). An integrative approach to improving patient care pathways. International Journal of Health Care Quality Assurance, 31(7), pp. 810-821. doi: 10.1108/ijhcqa-07-2017-0132

Procter, S. & Radnor, Z. ORCID: 0000-0002-1624-5729 (2017). Teamworking and Lean revisited: a reply to Carter et al. International Journal of Human resource Management, 28(3), pp. 468-480. doi: 10.1080/09585192.2015.1111252

de Jong, J., Douglas, S., Sicilia, M. , Radnor, Z., Noordegraaf, M. & Debus, P.view all authors (2016). Instruments of value: using the analytic tools of public value theory in teaching and practice. Public Management Review, 19(5), pp. 605-620. doi: 10.1080/14719037.2016.1192162

Radnor, Z. & Bateman, N. (2016). Debate: The development of a new discipline— public service operations management. Public Money & Management, 36(4), pp. 246-248. doi: 10.1080/09540962.2016.1162586

Osborne, S. P., Radnor, Z. & Strokosch, K. (2016). Co-Production and the Co-Creation of Value in Public Services: A suitable case for treatment?. Public Management Review, 18(5), pp. 639-653. doi: 10.1080/14719037.2015.1111927

McColl-Kennedy, J. R., Gustafsson, A., Jaakkola, E. , Klaus, P., Radnor, Z. ORCID: 0000-0002-1624-5729, Perks, H. & Friman, M.view all authors (2015). Fresh perspectives on customer experience. Journal of Services Marketing, 29(6/7), pp. 430-435. doi: 10.1108/jsm-01-2015-0054

Osborne, S. P., Radnor, Z., Kinder, T. & Vidal, I.view all authors (2015). The SERVICE Framework: A Public-service-dominant Approach to Sustainable Public Services. British Journal of Management, 26(3), pp. 424-438. doi: 10.1111/1467-8551.12094

Procter, S. & Radnor, Z. ORCID: 0000-0002-1624-5729 (2014). Teamworking under Lean in UK public services: lean teams and team targets in Her Majesty's Revenue & Customs (HMRC). International Journal of Human Resource Management, 25(21), pp. 2978-2995. doi: 10.1080/09585192.2014.953976

Radnor, Z., Osborne, S. P., Kinder, T. & Mutton, J.view all authors (2014). Operationalizing Co-Production in Public Services Delivery: The contribution of service blueprinting. Public Management Review, 16(3), pp. 402-423. doi: 10.1080/14719037.2013.848923

Radnor, Z. & Johnston, R. (2013). Lean in UK Government: internal efficiency or customer service?. Production Planning & Control, 24(10-11), pp. 903-915. doi: 10.1080/09537287.2012.666899

Chicksand, D., Watson, G., Walker, H. , Radnor, Z. & Johnston, R.view all authors (2012). Theoretical perspectives in purchasing and supply chain management: an analysis of the literature. Supply Chain Management: An International Journal, 17(4), pp. 454-472. doi: 10.1108/13598541211246611

Robinson, S., Radnor, Z. ORCID: 0000-0002-1624-5729, Burgess, N. & Worthington, C.view all authors (2012). SimLean: Utilising simulation in the implementation of lean in healthcare. European Journal of Operational Research, 219(1), pp. 188-197. doi: 10.1016/j.ejor.2011.12.029

Chester Buxton, R. & Radnor, Z. (2012). How do they do it? Understanding back office efficiency savings made by English councils. International Journal of Public Sector Management, 25(2), pp. 118-132. doi: 10.1108/09513551211223776

Radnor, Z. ORCID: 0000-0002-1624-5729, Holweg, M. & Waring, J. (2012). Lean in healthcare: The unfilled promise?. Social Science & Medicine, 74(3), pp. 364-371. doi: 10.1016/j.socscimed.2011.02.011

Papadopoulos, T., Radnor, Z. & Merali, Y. (2011). The role of actor associations in understanding the implementation of Lean thinking in healthcare. International Journal of Operations & Production Management, 31(2), pp. 167-191. doi: 10.1108/01443571111104755

Book Section

Radnor, Z. ORCID: 0000-0002-1624-5729 (2015). Introduction: the role and substance of public service operations management. In: Radnor, Z. J., Bateman, N., Esain, A. , Kumar, M., Williams, S. J. & Upton, D. M.view all authors (Eds.), Public Service Operations Management: A Research Handbook. (pp. 1-10). London: Routledge.

Conference or Workshop Item

Glennon, R., Hodgkinson, I., Knowles, J. , Radnor, Z. & Bateman, N.view all authors (2017). The aftermath of modernization: examining the impact of a change agenda on local government employees in the UK. Paper presented at the 21st Annual IRSPM Conference, 19-21 Apr 2017, Budapest, Hungary.

Glennon, R., Radnor, Z. ORCID: 0000-0002-1624-5729, Hodgkinson, I. R. & Chester Buxton, R.view all authors (2016). Locating customer value in contracting-out decisions in English local authorities. Paper presented at the IRSPM Conference 2016, 13 - 15 Apr 2016, Hong Kong, China.

Leite, H., Bateman, N. & Radnor, Z. (2016). A classification model of the lean barriers and enablers: a case from Brazilian healthcare. Paper presented at the 23rd EurOMA Conference, 17-22 Jun 2016, Trondheim, Norway.

Zirar, A. A., Radnor, Z. ORCID: 0000-0002-1624-5729 & Charlwood, A. (2015). The relevance of the human resource management (HRM) to lean in the service sector: evidence from three exploratory case studies. Paper presented at the Loughborough School of Business and Economics (SBE) Doctoral Conference 2015, 16 September 2015, Loughborough, UK.

Monograph

Bateman, N., Chester Buxton, R. & Radnor, Z. ORCID: 0000-0002-1624-5729 (2017). The status of continuous improvement in ICiPS members in 2015. ICiPS and Loughborough University.