City Research Online

Article

Williams, S. & Radnor, Z. ORCID: 0000-0002-1624-5729 (2022). Moving from Service to Sustainable Services: A Healthcare Case Study. International Journal of Productivity and Performance Management, 71(4), pp. 1126-1148. doi: 10.1108/IJPPM-12-2019-0583

Williams, S., Radnor, Z. ORCID: 0000-0002-1624-5729, Aitken, J. , Esain, A. & Matthias, O.view all authors (2021). Transferring, Translating and Transforming knowledge: The role of brokering in healthcare networks. Journal of Health, Organization and Management, 35(7), pp. 924-947. doi: 10.1108/JHOM-02-2021-0063

Cluley, V., Fox, N. P. & Radnor, Z. ORCID: 0000-0002-1624-5729 (2021). Becoming frail: A more than human exploration. Health, 27(3), pp. 417-434. doi: 10.1177/13634593211038460

Cluley, V., Martin, G., Radnor, Z. ORCID: 0000-0002-1624-5729 & Banerjee, J.view all authors (2021). Frailty as biographical disruption. Sociology of Health and Illness: a journal of medical sociology, 43(4), pp. 948-965. doi: 10.1111/1467-9566.13269

Cluley, V. ORCID: 0000-0003-3258-3039, Gale, N. E. & Radnor, Z. ORCID: 0000-0002-1624-5729 (2021). Using situated interviews to engage frail older people in the co-production of improved emergency healthcare. International Journal of Public Administration, 44(9), pp. 767-777. doi: 10.1080/01900692.2021.1912088

Leite, H., Radnor, Z. ORCID: 0000-0002-1624-5729 & Bateman, N. (2020). Meaningful inhibitors of the lean journey: a systematic review and categorisation of over 20 years of literature. PRODUCTION PLANNING & CONTROL, 33(5), pp. 403-426. doi: 10.1080/09537287.2020.1823511

Cluley, V. ORCID: 0000-0003-3258-3039, Martin, G., Radnor, Z. ORCID: 0000-0002-1624-5729 & Banerjee, J.view all authors (2020). Talking about frailty: Health professional perspectives and an ideological dilemma. Ageing and Society, 42(1), pp. 204-222. doi: 10.1017/s0144686x20000884

Cluley, V. ORCID: 0000-0003-3258-3039, Bateman, N. & Radnor, Z. ORCID: 0000-0002-1624-5729 (2020). The use of visual images to convey complex messages in health settings: Stakeholder perspectives. International Journal of Healthcare Management, 14(4), pp. 1098-1106. doi: 10.1080/20479700.2020.1752983

Cluley, V. ORCID: 0000-0003-3258-3039, Parker, S. & Radnor, Z. ORCID: 0000-0002-1624-5729 (2020). New development: Expanding public service value to include dis/value. Public Money and Management, 41(8), pp. 656-659. doi: 10.1080/09540962.2020.1737392

Cluley, V. ORCID: 0000-0003-3258-3039 & Radnor, Z. ORCID: 0000-0002-1624-5729 (2020). Rethinking co-creation: the fluid and relational process of value co-creation in public service organizations. Public Money and Management, 41(7), pp. 563-572. doi: 10.1080/09540962.2020.1719672

Cluley, V. ORCID: 0000-0003-3258-3039 & Radnor, Z. ORCID: 0000-0002-1624-5729 (2019). Progressing the Conceptualization of Value Co-creation in Public Service Organizations. Perspectives on Public Management and Governance, 3(3), pp. 211-221. doi: 10.1093/ppmgov/gvz024

Cassidy, K. J., Sullivan, M. N. & Radnor, Z. ORCID: 0000-0002-1624-5729 (2019). Using insights from (public) services management to improve student engagement in higher education. Studies in Higher Education, 46(6), pp. 1190-1206. doi: 10.1080/03075079.2019.1665010

Leite, H., Bateman, N. & Radnor, Z. ORCID: 0000-0002-1624-5729 (2019). Beyond the ostensible: an exploration of barriers to lean implementation and sustainability in healthcare. Production Planning & Control, 31(1), pp. 1-18. doi: 10.1080/09537287.2019.1623426

Tako, A., Robinson, S., Gogi, A. , Radnor, Z. ORCID: 0000-0002-1624-5729 & Davenport, C.view all authors (2019). Evaluating Community-Based Integrated Health and Social Care Services: The Simtegr8 Approach. 2019 Winter Simulation Conference (WSC), doi: 10.1109/WSC40007.2019.9004874

Bateman, N., Radnor, Z. ORCID: 0000-0002-1624-5729 & Glennon, R. (2018). Editorial: The landscape of Lean across public services. Public Money & Management, 38(1), pp. 1-4. doi: 10.1080/09540962.2018.1389482

Williams, S. & Radnor, Z. (2018). An integrative approach to improving patient care pathways. International Journal of Health Care Quality Assurance, 31(7), pp. 810-821. doi: 10.1108/ijhcqa-07-2017-0132

Hodgkinson, I., Hughes, P., Radnor, Z. ORCID: 0000-0002-1624-5729 & Glennon, R.view all authors (2018). Affective commitment within the public sector: antecedents and performance outcomes between ownership types. Public Management Review, 20(12), pp. 1872-1895. doi: 10.1080/14719037.2018.1444193

Glennon, R., Hodgkinson, I., Knowles, J. , Radnor, Z. ORCID: 0000-0002-1624-5729 & Bateman, N.view all authors (2018). Public Sector ‘Modernisation’: Examining the Impact of a Change Agenda on Local Government Employees in England. Australian Journal of Public Administration, 77(2), pp. 203-221. doi: 10.1111/1467-8500.12294

Cluley, V., Radnor, Z. ORCID: 0000-0002-1624-5729, Salvatori, F. & Whiting, A.view all authors (2018). A role for independent peer review: reflections on the gateway review process. British Journal of Healthcare Management, 24(5), pp. 242-249. doi: 10.12968/bjhc.2018.24.5.242

Williams, S. J. & Radnor, Z. ORCID: 0000-0002-1624-5729 (2017). Using bandwidths to visualize and improve patient pathways. Public Money & Management, 38(1), pp. 21-28. doi: 10.1080/09540962.2018.1389495

Procter, S. & Radnor, Z. ORCID: 0000-0002-1624-5729 (2017). Teamworking and Lean revisited: a reply to Carter et al. International Journal of Human resource Management, 28(3), pp. 468-480. doi: 10.1080/09585192.2015.1111252

de Jong, J., Douglas, S., Sicilia, M. , Radnor, Z., Noordegraaf, M. & Debus, P.view all authors (2016). Instruments of value: using the analytic tools of public value theory in teaching and practice. Public Management Review, 19(5), pp. 605-620. doi: 10.1080/14719037.2016.1192162

Radnor, Z. & Bateman, N. (2016). Debate: The development of a new discipline— public service operations management. Public Money & Management, 36(4), pp. 246-248. doi: 10.1080/09540962.2016.1162586

Osborne, S. P., Radnor, Z. & Strokosch, K. (2016). Co-Production and the Co-Creation of Value in Public Services: A suitable case for treatment?. Public Management Review, 18(5), pp. 639-653. doi: 10.1080/14719037.2015.1111927

McColl-Kennedy, J. R., Gustafsson, A., Jaakkola, E. , Klaus, P., Radnor, Z. ORCID: 0000-0002-1624-5729, Perks, H. & Friman, M.view all authors (2015). Fresh perspectives on customer experience. Journal of Services Marketing, 29(6/7), pp. 430-435. doi: 10.1108/jsm-01-2015-0054

Osborne, S. P., Radnor, Z., Kinder, T. & Vidal, I.view all authors (2015). The SERVICE Framework: A Public-service-dominant Approach to Sustainable Public Services. British Journal of Management, 26(3), pp. 424-438. doi: 10.1111/1467-8551.12094

Procter, S. & Radnor, Z. ORCID: 0000-0002-1624-5729 (2014). Teamworking under Lean in UK public services: lean teams and team targets in Her Majesty's Revenue & Customs (HMRC). International Journal of Human Resource Management, 25(21), pp. 2978-2995. doi: 10.1080/09585192.2014.953976

Radnor, Z., Osborne, S. P., Kinder, T. & Mutton, J.view all authors (2014). Operationalizing Co-Production in Public Services Delivery: The contribution of service blueprinting. Public Management Review, 16(3), pp. 402-423. doi: 10.1080/14719037.2013.848923

Radnor, Z. & Johnston, R. (2013). Lean in UK Government: internal efficiency or customer service?. Production Planning & Control, 24(10-11), pp. 903-915. doi: 10.1080/09537287.2012.666899

Chicksand, D., Watson, G., Walker, H. , Radnor, Z. & Johnston, R.view all authors (2012). Theoretical perspectives in purchasing and supply chain management: an analysis of the literature. Supply Chain Management: An International Journal, 17(4), pp. 454-472. doi: 10.1108/13598541211246611

Robinson, S., Radnor, Z. ORCID: 0000-0002-1624-5729, Burgess, N. & Worthington, C.view all authors (2012). SimLean: Utilising simulation in the implementation of lean in healthcare. European Journal of Operational Research, 219(1), pp. 188-197. doi: 10.1016/j.ejor.2011.12.029

Chester Buxton, R. & Radnor, Z. (2012). How do they do it? Understanding back office efficiency savings made by English councils. International Journal of Public Sector Management, 25(2), pp. 118-132. doi: 10.1108/09513551211223776

Radnor, Z. ORCID: 0000-0002-1624-5729, Holweg, M. & Waring, J. (2012). Lean in healthcare: The unfilled promise?. Social Science & Medicine, 74(3), pp. 364-371. doi: 10.1016/j.socscimed.2011.02.011

Papadopoulos, T., Radnor, Z. & Merali, Y. (2011). The role of actor associations in understanding the implementation of Lean thinking in healthcare. International Journal of Operations & Production Management, 31(2), pp. 167-191. doi: 10.1108/01443571111104755

Book Section

Radnor, Z. ORCID: 0000-0002-1624-5729 (2015). Introduction: the role and substance of public service operations management. In: Radnor, Z. J., Bateman, N., Esain, A. , Kumar, M., Williams, S. J. & Upton, D. M.view all authors (Eds.), Public Service Operations Management: A Research Handbook. (pp. 1-10). London: Routledge.

Conference or Workshop Item

Glennon, R., Hodgkinson, I., Knowles, J. , Radnor, Z. & Bateman, N.view all authors (2017). The aftermath of modernization: examining the impact of a change agenda on local government employees in the UK. Paper presented at the 21st Annual IRSPM Conference, 19-21 Apr 2017, Budapest, Hungary.

Leite, H., Bateman, N. & Radnor, Z. (2016). A classification model of the lean barriers and enablers: a case from Brazilian healthcare. Paper presented at the 23rd EurOMA Conference, 17-22 Jun 2016, Trondheim, Norway.

Zirar, A. A., Radnor, Z. ORCID: 0000-0002-1624-5729 & Charlwood, A. (2015). The relevance of the human resource management (HRM) to lean in the service sector: evidence from three exploratory case studies. Paper presented at the Loughborough School of Business and Economics (SBE) Doctoral Conference 2015, 16 September 2015, Loughborough, UK.

Glennon, R., Radnor, Z. ORCID: 0000-0002-1624-5729, Hodgkinson, I. R. & Chester Buxton, R.view all authors Locating customer value in contracting-out decisions in English local authorities. Paper presented at the IRSPM Conference 2016, 13 - 15 Apr 2016, Hong Kong, China.

Monograph

Bateman, N., Chester Buxton, R. & Radnor, Z. ORCID: 0000-0002-1624-5729 (2017). The status of continuous improvement in ICiPS members in 2015. ICiPS and Loughborough University.