City Research Online

Abstract

How to generate affective commitment and realize its performance potential is deemed critical to public management. But in the context of service outsourcing, does ownership type influence its antecedents and performance outcomes? Drawing on postal survey data for English leisure providers, we find training is an antecedent across public and private ownership types; performance appraisal is an antecedent for private ownership only; while performance-related pay carries an insignificant effect. Affective commitment holds business and customer performance outcomes for public ownership, but insignificant effects are observed for external ownership types. Implications of this contextual variation for public management theory are discussed.

Publication Type:	Article
Additional Information:	This is an Accepted Manuscript of an article published by Taylor & Francis in Public Management Review on 01/03/2018, available online: http://www.tandfonline.com/10.1080/14719037.2018.1444193
Publisher Keywords:	Affective commitment, antecedents, outcomes, ownership type, training, performance appraisal, performance-related pay, performance, performance management
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Departments:	Bayes Business School
SWORD Depositor:	Symplectic Administrator

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