Article

Cassidy, K. J., Sullivan, M. N. and Radnor, Z. J. ORCID: 0000-0002-1624-5729 (2019). Using insights from (public) services management to improve student engagement in higher education. Studies in Higher Education, doi: 10.1080/03075079.2019.1665010

McColl-Kennedy, J. R., Gustafsson, A., Jaakkola, E., Klaus, P., Radnor, Z. J., Perks, H. and Friman, M. (2015). Fresh perspectives on customer experience. Journal of Services Marketing, 29(6/7), pp. 430-435. doi: 10.1108/JSM-01-2015-0054

Robinson, S., Radnor, Z. J., Burgess, N. and Worthington, C. (2012). SimLean: Utilising simulation in the implementation of lean in healthcare. European Journal of Operational Research, 219, pp. 188-197. doi: 10.1016/j.ejor.2011.12.029

Radnor, Z. J., Holweg, M. and Waring, J. (2012). Lean in healthcare: The unfilled promise?. Social Science & Medicine, 74(3), pp. 364-371. doi: 10.1016/j.socscimed.2011.02.011

Book Section

Radnor, Z. J. (2015). Introduction: the role and substance of public service operations management. In: Radnor, Z. J., Bateman, N., Esain, A., Kumar, M., Williams, S. J. and Upton, D. M. (Eds.), Public Service Operations Management: A Research Handbook. (pp. 1-10). London: Routledge. ISBN 9781138813694

Conference or Workshop Item

Glennon, R., Radnor, Z. J. ORCID: 0000-0002-1624-5729, Hodgkinson, I. R. and Chester Buxton, R. Locating customer value in contracting-out decisions in English local authorities. Paper presented at the IRSPM Conference 2016, 13 - 15 Apr 2016, Hong Kong, China.

Monograph

Bateman, N., Chester Buxton, R. and Radnor, Z. J. ORCID: 0000-0002-1624-5729 (2017). The status of continuous improvement in ICiPS members in 2015. ICiPS and Loughborough University.