Book Section

Radnor, Z. ORCID: 0000-0002-1624-5729 (2015). Introduction: the role and substance of public service operations management. In: Radnor, Z. J., Bateman, N., Esain, A. , Kumar, M., Williams, S. J. & Upton, D. M.view all authors (Eds.), Public Service Operations Management: A Research Handbook. (pp. 1-10). London: Routledge.