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Köhler, C. F., Rohm, A. J., de Ruyter, K. and Wetzels, M. (2011). Return on interactivity: The impact of online agents on newcomer adjustment. Journal of Marketing, 75(2), pp. 93-108. doi: 10.1509/jmkg.75.2.93

Wood, S. and de Menezes, L. M. (2011). High Involvement Management, High Performance Work Systems and Well-being. International Journal of Human Resource Management, 22(7), pp. 1586-1610. doi: 10.1080/09585192.2011.561967

Zahid, A. (2011). Subcultural Acculturation: A Dialectic approach to consumer acculturation of second generation British Pakistani Men. (Unpublished Doctoral thesis, City University London)

van Dellen, S. (2011). An Examination into the Structure of Freight Rates in the Shipping Freight Markets. (Unpublished Doctoral thesis, City University London)