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Glennon, R., Radnor, Z. 
ORCID: 0000-0002-1624-5729, Hodgkinson, I. R. & Chester Buxton, R.
Locating customer value in contracting-out decisions in English local authorities.
Paper presented at the IRSPM Conference 2016, 13 - 15 Apr 2016, Hong Kong, China.